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Jurys Inn Cheltenham

  1. Cheltenham
  2. Gloucestershire Lodging

Reviews, get directions and contact details for Jurys Inn Cheltenham

Jurys Inn Cheltenham

About

The four-star Thistle Cheltenham Hotel is a contemporary hotel situated in the beautiful Regency town and surrounded by the Cotswolds.

Address: Gloucester Road, Cheltenham GL51 0TS, UK
Phone: 0161 774 2984
State: Gloucestershire
City: Cheltenham
Zip Code: GL51 0TS

opening times

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
We recently stayed at Hotel Leonardo Cheltenham during the half-term holidays and were thoroughly impressed with our experience. Our family of four stayed in the executive suite, which consisted of two comfortable rooms. The beds were exceptionally cozy, and the suite was well-equipped with tea and coffee facilities, two spacious wardrobes, and two immaculate bathrooms.nnFrom the moment we arrived, the service was outstanding. Our daughters were delighted with the welcome activity packs, a thoughtful touch that set the tone for our stay. The complimentary vouchers for bar drinks and coffee, along with the dining discount, were much appreciated and added to the overall value.nnThe breakfast each morning was excellent, offering a variety of well-cooked and delicious food. The hotel’s parking, priced at £7 per night, was very convenient and made our stay hassle-free. We also enjoyed using the gym and swimming pool facilities, which were clean and well-maintained.nnThe hotel’s location is perfect for visiting local tourist attractions, and there are plenty of great restaurants within driving distance. We dined at the hotel on our first night and found the experience very enjoyable, with delicious food and attentive service.nnSpecial thanks to Sarah and the other receptionists, as well as the bar and restaurant staff, particularly Jason if I recall his name correctly. They went above and beyond to make us feel welcome. Additionally, the cleaning staff did a fantastic job of keeping our rooms spotless and lovely every day.nnOverall, we are very impressed with the services provided at Hotel Leonardo Cheltenham. We will definitely be returning and highly recommend this hotel to others.nnThank you for a memorable stay!
A great place to stay in!! The staff is lovely and very helpful the rooms are clean and the breakfast is really yummy nA wonderful experience overall and will definitely return next time we are in Cheltenham!!nGod bless
All the staff were great and the room was clean and made each morning.nThe bar drink prices were a little expensive as it's a hotel, but not silly expensive which was good.nThe food on the other hand was expensive for what you got, that said it was all very nice. The pizzas were good, the kids menu was pretty reasonable but £8 for a single chicken skewer was ridiculous!!nUsed the pool which was alright and included in the price.nLocation wise you need to drive if you want to do anything or go out for a meal as there's not a lot around which is nearby. On the subject of driving, having to pay for parking each day was a bit of negative as well.
I was checked in by the lovely Sarah, she was very professional and friendly. Bar and restaurant area very comfortable, nice decor, lots of drink options and breakfast was delicious! The room itself was very clean and the bed is super comfortable. The only thing I would change is to have better tv signal, it just worked when it wanted to work and the tv remote stopped working after a while.nI really enjoyed the spa, it’s a great way to unwind. Location is good and I definitely would stay again just hopefully in a different room so I could watch tv.
We have just returned from an overnight stay for my birthday, checking in was straight forward. The lovely Chloe checked us in and also upgraded our room to a suite which was very much appreciated. One thing we immediately noticed and something that ruined our stay and will stop us from returning is how hot the rooms are, we had two fans on the go continually and the windows open and it was so unbearable, I couldn’t even blow dry my hair because it was too warm. We ventured down to the pool/jacuzzi and had a fab time, it was refreshing after being so warm. We headed back up to our room to find hotel staff in the room, the one lady we found quite abrupt, she explained how someone had left a tap on in our room ?? and it flooded and had gone into the room underneath us. We felt quite awkward as we believe the lady thought it was us despite explaining we hadn’t used any taps as we hadn’t long checked in and that we heard hissing coming from the bidet but it was nothing really of concern, it was just a sheer observation.nThe hotel staff suctioned a lot of the water off the floor however the carpet was still soaking wet, as much as this was annoying as you had to walk through soaking carpet and dry your feet off before getting into bed, we tolerated it as it was only a 1 night stay and due to being upgraded. There is clearly an issue with the plumbing in this room as the bathroom then smelt like drains and the shower only trickled out which was a nightmare.nnThe beds were really comfy and huge and there was a mini fridge with 2 drinks and chocolate in there which was nice. The breakfast we had was lovely with a nice bit of variety, we also had drink vouchers and a free bottle of Prosecco which we enjoyed.nnThe sofa in the suite was very uncomfortable but we made it into a sofa bed to relax and watch tv which was alot comfier. I would also like to highlight that the housekeepers knocked on our door at 9:45am and asked when we are leaving as she wanted to clean. When I told her I was not checking out until 12pm, she thanked me and left. However, should I have been asleep and been woken up by this, I don’t think I would have been best pleased, if we didn’t choose to have the breakfast, we definitely wouldn’t have been awake when she knocked. I do think they should only be knocking the doors of those that have checked out. Apart from that, the service and facilities is what made this hotel great but apart from that we won’t be returning unfortunately.
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