HSBC

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Address: Midsummer Place, 19 Midsummer Blvd, Milton Keynes MK9 3GB, UK

Phone: 0345 740 4404

Website

State: Milton Keynes

City: Milton Keynes

Zip Code: MK9 3GB

opening times

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:30 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: Closed

Update Info

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Reviews

wanted to open an account for my 16 year old, tried to ring the branch using the "new customer" phone number given on the website and automated service ask for customer or card number!!! I kept ignoring the prompt to enter those numbers and waited for the option to talk to an advisor; been on hold for now 10 minutes so I am hanging up and will be looking for an other bank. No wonder most banks are closing given the way they loosing potential new customers.

I went into the branch for assistance.  The older gentleman on the front desk was 0 help. Kept repeating himself and was no assistance. Smirking at me in a high stress situation. I already have another bank account and will now be moving my direct debits to the other account and closing my HSBC account. Poor customer service does not pay

Absolute chaos. Drove an hour to get here as they are they only bank that take cash. Waited half an hour. Hardly any staff there, totally overwhelmed. One of them had “gone missing” and left the customers sit for over an hour. Only to be told that they “don’t take cash on Saturdays” only during the week. Banks in this country are a joke and HSBC has gone so far downhill it’s ridiculous.

Absolutely shocking experience with HSBC, causing constant frustrations, it's the worse customer service 8vr ever experienced and the problem has still not been resolved despite being told the complaints department will be in contact in 48hrs 5 times... Since covid customer services has deteriorated across many organisations and it's completely lost the care to actually help their customers..... Too many computer generated services It clearly says they have until the 17th Nov, and today is the 22nd and have not even receive a courtesy call for an explanation and every time you call the  generated message say there is a 10 minute delay... But it's actually 1 hour to get through, so you can't even call to speak to someone because you don't have time to wait that long...  Message from the online chat  I can see your query is about the complaint related to the Balance transfer. Both were raised and being investigated at the moment. The balance transfer details have been passed on and our Disputes team who will contact you within 10 working days excluding weekends and holidays. Today is the 8th working day and they have until 17Nov2022.  The complaint has been raised for investigation. We respond to complaints as soon as we can although it can sometimes take up to eight weeks for the full resolution each complaint will be viewed on a case to case basis. Rest assured that we’ll keep you updated and if we think it will take that long, we’ll let you know.  Will there be anything else that I can check or do for you today?  Up to 8 weeks to resolve an issue is an absolute joke, as the delay in this is having an effect on my Experian credit report which is not acceptable, and they say rest assured we will keep you updated.... Not once have I been updated

We tried to open an account today. We've heard that many Ukrainians opened their accounts in HSBC. The consultant was very unpleasant to see us from the begining. It looked like he was trying to find a reason to reject us.  He: Do you have a private landlord? We: Yes. He: No, we don't do this. We do only companies. We: But we have a contract through the openrent. He: Ok, show me... Me: Here it is. He: Oh, you have only 6 months here. We can't open you an account. I wanted to explain to him that the contract is for one year, 6 months it's a required minimum term of living. But it was clear that we were not expected guests there. So we went to Lloyds.  A terrible person who should never be allowed to work with visitors.

Queue in this place to speak with someone is ridiculous, 2 staff members were sitting at a desk not assisting anyone, one lady was assisting people but she was there with one person for the entire time I was there. After 20 minutes of standing in a queue I gave up as there was still 6 people ahead of me. Very dissatisfied with this branch. Never had this issue in my old branch.

I went to the HSBC Milton Keynes branch today for opening a bank account. I had received all the needed inputs regarding online account opening before couple of days from the bank staff and the experience today was super seamless. Mr. Horvath helped me with all the queries and ensured that my account is up and running along with the banking app. Banking experience with such talented staff gives more confidence to the customer and for choosing a reliable banker. Overall a great experience on opening the bank account.

Went today and was ‘greeted’ by a very unfriendly rude woman. I’ve banked with HSBC a long time but never had the pleasure of them face to face until now. Their customer service is non existent both in branch and over the phone. From credit cards to power of attorney they go out of their way to be awkward and inconsistent. I am now moving banks after 22 years as I won’t be treated like this and they don’t deserve mine or anyone else’s custom - go elsewhere don’t touch em

Absolutely  shocking   people queued for over a hour to get in and then once there  they turned people away because of the wait why not say before  rude and a absolute joke  avoid  Update Came back this weekend on opening  still waiting plenty of stayy walking around not even seeing customer  and the que is a joke to then be told to then sit and wait again .....

I've been trying to add my wife to my account for about three months now. I work full time and so does my wife so we're only available on Saturday. Every time we went to the bank they were either too busy or mysteriously closed. We finally got through last Saturday but according to them the two proofs of address that she had with her weren't good enough apparently they will require a DNA sample soon to open an account. I've transferred all my direct debits to metro bank which is brilliant, always open and happy to help and closed my account! Absolutely horrible experience with this bank. Zero stars.

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Reviews, get directions and contact details for HSBC

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