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Horsted Health Club

  1. Uckfield
  2. Newhaven Spa

Reviews, get directions and contact details for Horsted Health Club

Horsted Health Club
Address: Little Horsted, Uckfield TN22 5ES, UK
Phone: 01825 880195
State: East Sussex
City: Uckfield
Zip Code: TN22 5ES

opening times

Monday: 6:00 AM – 10:00 PM
Tuesday: 6:00 AM – 10:00 PM
Wednesday: 6:00 AM – 10:00 PM
Thursday: 6:00 AM – 10:00 PM
Friday: 6:00 AM – 10:00 PM
Saturday: 7:00 AM – 8:00 PM
Sunday: 7:00 AM – 8:00 PM

Update Info

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Reviews
We stayed recently at the hotel for a short break so got to use the health club as hotel residents. The dressing rooms are clean and large with separate cubicles for dressing after showering. It was a shame that when we were there the jacuzzi was out of order but this wasn’t a major issue as the indoor pool was fantastic. Really large and a great temperature for swimming lengths. The only issue I’d raise is that we did have to wait a while for our rhassoul mud treatment and there were no clear instructions on what to do as it was self led. I ended up asking but it still wasn’t clear but we enjoyed the treatment nonetheless and our skin was left feeling super soft afterwards. There is a lovely looking cafe in the spa which had a festive afternoon tea on offer but we didn’t get a chance to use this whilst we were there. All in all, I’d say that the spa facilities are good, especially for a hotel spa but staff did seem a little preoccupied / busy.
Appalling service from the health club staff yet again, I really don’t know why I bother paying for their “services”. Check-in was painful and really slow. The receptionist was very rude and unhelpful. There was nowhere to sit/lay in the pool area. The spa had double booked multiple people and was heaving. Ordered food to arrive before our treatments, but when it arrived it was wrong and only 5 minutes before my wife’s treatment. WILL NOT BE RETURNING.
Lovely spa to sit and relax. We paid for the day, £15, and spent a lot of time in the steam room, sauna and jacuzzi. There is a pool and gym too.
Went Tuesday with my mum as a special treat but was very disappointed. We e mailed with a list of things including cleanliness to poor massage. Got a reply saying sorry but no customer care……… I’m upset for my mum as she cares for my dad and it was the first day away for over a year!!! So upset!
Very good value for money. Great to have a sauna, steam room, pool and jacuzzi in one place. Only down side is the jacuzzi hasn’t been working on a number of occasions
The booking process was easy and done by email. Trying to get hold of anyone after booking was another matter, left message no call back received and emailed one replied but didn't answer the question. On arrival it seemed a little disorganised, we filled forms, changed and went to the waiting lounge. We had a treatment first, which was good, staff very attentive and pay attention to my concern areas. Lady provided good level of information. As my emails had gone unanswered we asked at the desk about how much worked, we were given a basic level of detail. We went to the relaxation room, basically a room full of chairs, normally lighting did not make it that relaxing. We got no information about the facilities, location or other information on arrival. We explored the pool area. room was out of order but everything else was operational. For lunch the staff member was very friendly and we only had a shortish wait for food. Tables after us were advised post order that food was delayed due to another function. I felt sorry for the member of staff, she was really busy and in the end joined by the PT to help with food. We did not see a drinks menu but asked for coffee, the menu also had no signs to highlight v or ve options. My friend and had a nice time, but felt that the service was very basic and the spa day was more a lovely treatment and a pool. The staff were kind, but at times to busy to help. The price point is on par with others but if you are looking for a special spa day it's not the best option.
Just had a spa day for 2 and, as before, it was wonderful. Staff are so attentive and helpful you really are made to feel special. Can't fault them in any way.
No problem in giving this club the full star allocation. The staff are excellent, as are the facilities always clean, with plenty of machines in the gym. It's always a pleasure to come over for a work out, relaxation, and something to eat for a light lunch. The classes we have attended have been of the same high standard. We travel over from Eastbourne and find it worth our while, as the clubs in our area aren't in the same category. All in all a well managed club. Thank you.
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