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HM Revenue and Customs

  1. Newcastle upon Tyne
  2. Appleby In Westmorland Local Government Office
  3. Willington Quay Local Government Office
  4. Longbenton Local Government Office
  5. Tow Law Local Government Office

Reviews, get directions and contact details for HM Revenue and Customs

Address: Benton Park View, Newcastle upon Tyne NE98 1ZZ, UK
Phone: 0300 200 3310
State: Tyne and Wear
City: Newcastle upon Tyne
Zip Code: NE98 1ZZ

opening times

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 6:00 PM
Sunday: Closed

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Reviews
I had an excellent experience with HMRC customer service. The advisor was extremely helpful, professional, and genuinely willing to assist. Our call was unexpectedly disconnected because I was calling from outside the UK, but I was pleasantly surprised when they called me back immediately to continue helping me. Thanks to their support, we were able to resolve an issue that had been causing difficulties. The level of customer service I received exceeded my expectations. Thank you for your outstanding assistance.
Phone system doesn't even understand 'yes' or 'no' - Clearly by design to make us all give up. We're paying for this rubbish. Awesome.
My online app does it work so waited online on a Friday afternoon for I hour and 15 mins only to be told at 17.30 they are too busy and they ended the call. Staff obviously wanted to go home early …. Disgusting service !
My wife contacted DWP to request a breakdown of incomplete years of NI contributions. They responded with a comprehensive list showing a number of incomplete years, so she decided to buy 9 of these which they suggested would give her the maximum state pension.nnAfter paying for a total of 9 years, she received confirmation from HMRC showing the value of her increased four weekly state pension amount and this also showed that they had only allocated 8 additional years of the 9 she had purchased. It appears that because she had received two payments of state pension in that year, they were unable to allow that year to be bought.nnShe then received a letter from HMRC to advise they would be returning the funds for the year they were unable to allocate.nnAfter waiting 5 weeks for the money to be returned, she rang HMRC to check why this had not been received. She was advised that it is currently taking 35 weeks to process a refund!!nTotally unacceptablennEDITnMy wife contacted our MP who was extremely helpful. Confirmation 26/04/24nto confirm a refund would be paid into her account within 14-21 days. She has also received and additional payment of £100 as a gesture of Goodwill for the delayed refund.nMany thanks to John Stevenson MP for Carlisle
Whenever they can't answer a question which is very common, they just put you on hold until you give up.
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