Hertz - Southampton - Cruise Terminal (Cruise Ship Passengers Only)

The worse customer service ever specially lady in the glasses unprofessional rude arrived 18mim after schedule picking car where it’s actually nothing about it In terms and conditions I was 18 min late and she told my car was rent to someone else I trying to give me eclectic car with additional cost of £20 per day ! So I left with nothing took my money no way of getting this cancel or help from her for example checking if the other herz brunch might have my car . Terrible one of the worst experiences in my rental History they now Have charged me £70 for not showing up because refused to take the most expensive electric car !!!!

We've returned our car with a full tank as requested on Monday 22nd of Aug 5pm Vauxhall Grandland 1.2, blue colour, and received a bill for 70£ days later because of fuel charges. Despite we have the credit card statement showing a charge happening at the local gas station minutes before our drop-off, and for an amount that matches the miles driven during the rental driven miles confirmed by the agency in the receipt, we're being asked for an itemised receipt to prove that. At no point the staff recommended that we'd better ask & save the receipt for fuel. As things are looking like right now, it looks like a purposeful scam to charge almost 50% more of the agreed rental price. It's a real shame, as the person giving us the vehicle on Friday was a really nice and solid person. Stay away from this agency, first time ever this happened to me and it's very disconcerting. --- Edited, the Hertz support team agreed to refund the charge. Learning: you never know, take a picture of the receipt.

Absolute scam artists. Complained and complained about returning my money for a delivery they last minute cancelled and despite multiple times complaining, they've still not given me my £120 back and this was 6 weeks ago!! DO NOT USE THIS FIRM.

Supplied a new car in spotless condition on a long term hire. Excellent drop off and pickup at a point of my choice.

We made a booking for a 3 day rental but needed to cancel. Given we paid the higher non-pre paid fee and booked direct with Hertz, Katie was able to help up with the cancellation. Top quality service, informative and answered all our questions regarding the hire. Will not look elsewhere when needing to hire in the future.

Staff is nice. But be carefull if you are renting a van Mercedes Sprinter KV68UTJ. There is a leak on the roof. The staff unfortunately didn't trust me I was too busy to protect my boxes and I didnt think about filming it...

If I could give negative stars I absolutely would. Overlooking all the problems I had with booking that aren't the branch's fault, it was still a nightmare. I waited in the rain for 20 minutes after my booking time well after they opened for someone to unlock the building and let me in. I don't know what's standard as I've only rented a vehicle once before, but there was no guide to the important bits of using the vehicle like where the lights were so I had to pull into a service station to Google it. Anyway, when I picked the vehicle up, the member of staff made me aware of some damage to it, which thankfully I took pictures of before I took the van. Truly a relief I did that because a couple of days later I got an email asking me to pay for £630ish of damage - one of the big ol' dents that was already there. They did void the charge when I sent them my pictures and blamed a new trainee for not properly documenting the damage that they were... Already aware of when I collected the vehicle? I'd only recommend renting through Hertz if you're after raising your blood pressure and you have a spare pair of underwear to hand. Edited to add today I checked my phone bill and it turns out I spent £9 for the joy of being on the phone to Hertz because their website wouldn't let me book and calling the branch to fix the dent situation. Never ever ever again, absolutely raging.

I believe the car came from this branch so apologies if it didn't, the review reflects my view of Hertz. The car was supplied via our insurance following a accident. It was delivered with a faulty rear light, the car was not clean, particularly the front and rear windscreens which were very smeery. I pointed out to the driver that it only had 3/4 a tank of fuel, this apparently was not a problem. We covered 9 miles while it was in our charge. The vehicle was exchanged the next day. A few days later I am told we had covered 107 miles and asked for £28.82 for fuel. After 4 phone calls, 3 email and approx an hour of my time it was resolved. Certainly would not use Hertz again.

Awful communication by the system and app. Any of 3 opportunities to tell me I couldn't rent a van today and none were communicated by the app. Wasted time and money travelling to IKEA for nothing. Trying to use this service will waste hours of your life. DO NOT USE.

I'm going to write a very positive review. Dropping off was very efficient...I had the paperwork within about a minute of getting out of the car...there was no problem with previous damage...my hire was a one-way from LHR to Hertz Quay Side...the staff at LHR were very helpful in getting me a suitable vehicle... I'd rent from them again next time I'm in LHR.