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Hays Travel Metro Centre

  1. Gateshead
  2. Gateshead Travel Agency

Reviews, get directions and contact details for Hays Travel Metro Centre

Address: 1.89, Upper Blue Mall, Metro Centre, Metrocentre, Gateshead NE11 9YG, UK
Phone: 0191 432 6502
State: Tyne and Wear
City: Gateshead
Zip Code: NE11 9YG

opening times

Monday: 9:00 AM – 9:00 PM
Tuesday: 9:00 AM – 9:00 PM
Wednesday: 9:00 AM – 9:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 7:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info

related searches: Hays Travel Newcastle, Travel agents Newcastle, Hays Travel Money, Post Office Travel money
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Reviews
They couldn't have been any more obstructive in trying to book a holiday. Attitude was appalling and product knowledge the same. Strange given Disney Florida must be a popular choice! Apparently the computer wasn't working so they're going to email options to me - still waiting. How do you actually book a holiday through them? Curious!
Booked our holiday and changed our currency here. I normally do it all online, however booking with an established local travel agent made the whole experience so much better. The price was better than if we had went to Jet2 directly and the customer service was fantastic.
The staff in this branch are the most friendly helpful knowledgeable people Ive ever dealt with in a.travel agents. Nothing is ever too much trouble. Great ambassadors for the company and travel industry.
Got sorted with exactly what we wanted very helpful friendly staff I wouldn't go anywhere else
I visited Hays Travel in the Metro Centre on Christmas eve to book a city break to Barcelona for me and my partner, I dealt with a lovely young girl who I think was the trainee and she couldn't be more helpful and I booked a holiday that day. I asked her to pay £250 off my holiday, more than the deposit which was only £120, unfortunately she made a mistake which we both didn't realize I should have checked my bank and the card machine. 3 weeks later I receive a call off another member of staff in hays travel again I cant remember the name in a rude tone informed me that I needed to pay £80 then and there that moment or I would loose my holiday booking as I had booked car parking and a hotel as part of my holiday. I explained I didn't have the money and I was going to pay the full balance off on the 23rd of Jan, she said this was not acceptable, I explained the whole deposit situation and she completely blamed me for this and would take no responsibility. I work in customer service myself and the way I was made to feel down the phone was unacceptable especially about something you are so looking forward to. Its a shame my experience with Hay's has been ruined as I have booked various times with this branch in the metro.
Had to wait a short while to be seen but then whole holiday sorted out in no time.
My partner booked a surprise 30th Birthday to Berlin for us , we turned up at the hotel 11.15pm in Berlin with freezing conditions minus 7. Only to find out the hotel was permanently closed. So we were stuck in Berlin at 11.15pm in freezing conditions, wondering what do we do now, we then had to walk around to find another hotel, when we eventually found one ,we obviously had to pay for it ourselves 3 nights The Sunday before we picked our tickets up, we said to one of the members of the team" on google the hotel says permanently closed" we got a shrug back and a reply "we would know about this" . Even further to the complaint we did not get one apology back till I phoned up the second time on the following day in Berlin.
Staff not that helpful the tone of voice is like when me mum asked me to do something for the 100th time they want you to know exactly what date, time, place, food you want for breakfast in a year from now hays in the red mall was completely different couldn’t have been more helpful, nothing was too much, even offered to check different dates/airports for a cheaper deal we booked there and then
Due to the current Covid situation the Hayes representative really went out of her way to find a holiday in the sun tailored to our requests. We'll be back to book next years hols too!
Sold an expensive holiday which included a flight on an Italian airline which had no licence to fly..staff tried to justify this, when it was brought to their attention, by repeating a rehearsed script and being very defensive..this was an ex Thomas Cook agency which may explain why it was?
Comment on this business

Hays Travel Metro Centre map

Directions to Hays Travel Metro Centre with public transportation

Metrocentre Interchange 160 meters
10
10A
10B
47
49
49A
6
643
67
7
90
941
97
TB90
X45
X66
Metrocentre 180 meters
Northern
Metrocentre Interchange 190 meters
10
10A
10B
47
49
49A
6
643
7
84
96
97
X45
Coach Park 210 meters
710
Coach Park 230 meters
710

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