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Halifax

  1. Sutton Coldfield
  2. Sutton Coldfield Bank

Reviews, get directions and contact details for Halifax

Halifax
Address: 117-119 Parade, Sutton Coldfield B72 1PU, UK
Phone: 0345 600 3934
State: West Midlands
City: Sutton Coldfield
Zip Code: B72 1PU

opening times

Monday: 9:00 AM – 4:30 PM
Tuesday: 9:00 AM – 4:30 PM
Wednesday: 9:30 AM – 4:30 PM
Thursday: 9:00 AM – 4:30 PM
Friday: 9:00 AM – 4:30 PM
Saturday: 9:00 AM – 2:00 PM
Sunday: Closed

Update Info

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Reviews
Appears to have had an upgrade with only two cashier desks. Reasoning behind this is unclear as the minimum queue time is 15-20 minutes. Awful customer service which is particularly slow and not interested in needs of the customer. Although, they were very helpful over the phone when I spoke to the Sutton Coldfield branch it is a far cry from the treatment you receive when visiting this establishment . Having worked briefly for this establishment and banked with them for over 20 years I have decided it is worth taking my and family's business to a bank that fully appreciates the concept of customer service. The Sutton Coldfield branch is a clear let down. Advice - Reduce queue levels by focusing on having cashiers or bank representatives in the empty space you have created since the refurbishment this will help reduce the queue times as they can advise the customer best before joining the queue. These are basic concepts in providing a decent level of customer service.
8 years ago (01-09-2017)
Rubbish
8 years ago (02-06-2017)
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