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Haden Vale Medical Practice

  1. Cradley Heath
  2. Cradley Heath Hospital

Reviews, get directions and contact details for Haden Vale Medical Practice

Address: 50 Barrs Rd, Cradley Heath B64 7PQ, UK
Phone: 01384 634511
State: West Midlands
City: Cradley Heath
Zip Code: B64 7PQ

opening times

Monday: 8:00 AM – 6:30 PM
Tuesday: 8:00 AM – 6:30 PM
Wednesday: 8:00 AM – 6:30 PM
Thursday: 8:00 AM – 6:30 PM
Friday: 8:00 AM – 6:30 PM
Saturday: Closed
Sunday: Closed

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Reviews
I've been with this GP for 4 years. I've never struggled to get an appointment same day if I call at 8am, or if for the children I've been able to at least have a same day telephone consultation. The staff have always been kind, patient and caring, and excellent with the children. When I had a serious health concern a few months ago, I called at 8am, saw Dr Stannard at 9am and she immediately called the SDEC at RHH and got me in to see the hospital for all scans and blood tests the same day.nBest GP I've ever been to.
I would like to wholeheartedly praise Mrs Latta.nShe made me feel very comfortable and constantly reminded me about my appointment before and on the day.nI would like to thank her a lot for her time and make sure her hard work is being recognised.
Dr Sam is possible the worst healthcare staff I have ever seen. He is arrogant with 0 compassion. When taking my daughter for a illness he openly admitted he could treat her condition but wouldn’t as he didn’t warrant it severe enough for medical intervention and ‘should’ go away on its own which could take months or years he wasn’t surennAnother instant was when I was being tested for cancer - the results were back and the receptionist wouldn’t tell me them over the phone so she booked me a appointment with dr Sam to go through them who confirmed the results were back, the first thing he did was comment on my make of car and asked what I did as a job to afford it ??? Moving on to the results but he couldn’t tell me them and he wasn’t the doctor who ordered the test it was a lot in doctor visible in tears and upset I went to the desk to book another appointment after dr Sam’s refusal to discuss results and the staff made me another appointment with another doctor - within 5 minutes of leaving the practice dr Sam called me to say to see another doctor was no appropriate and he had revoked my authority to book appointment on the website which made no difference to me because I didn’t make either appointment online. When I was going through such a scary, worrying time, the compassion and empathy expected from any decent human being was no shown by a DOCTOR no less - and a partner in the practicennThere I doctors I cannot fault such as dr stannard and dr Thayer but if I have a problem no I would rather suffer and wait for another doctor then accept a earlier appointment with dr Sam
I am currently waiting for them to answer the telephone. 26 minutes and counting, gave up once this morning after waiting 27 minutes. This needs to be addressed, I keep getting text msg telling me I can do everything on an app book appointments and order prescriptions but in fact no you can't book appointments.... Why don't they get another telephone line or more staff?! Unacceptable.
I can wholeheartedly recommend Haden Vale Surgery, having been a patient for over 8 years. I've recently moved area and am hoping my next GP surgery will be as good as Haden Vale. The GP's, nurses, and reception staff are all very helpful and do their best for their patients.nnIt's not perfect - appointments are more difficult to get than they were pre-covid, the online appointment booking system is no longer available and getting through on the telephone is lengthier, but I realise that patient numbers are increasing, there's more complexity in the presenting medical issues, and the surgery is doing its best in a difficult and underfunded operating environment.nnTaking the above into account, Haden Vale is an excellent surgery with very experienced, knowledgeable and caring staff who always work with you as a patient and listen to your needs. There is a mix of female and male GP's - all are brilliant clinicians Dr Thayer, Dr Stannard and Dr Sam, as well as Nurse Sara are all fantastic, who treat patients with humanity and dignity, never patronising, and always very client centred. The surgery is modern, with ample parking, and a very good pharmacy is attached. I would have no hesitation in registering with them again. Thank you to all at Haden Vale for the care and service during my years with you, it's been truly appreciated.
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