Guildford

Reviews, get directions and contact details for Guildford

Address: Station Approach, Guildford GU1 4UT, UK

State: Surrey

City: Guildford

Zip Code: GU1 4UT

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Reviews

I buy prepaid tickets to save time.  Every other morning the machines will not read my credit card correctly to pick up my tickets so I have to pick them up at the window. They confirm that there is nothing wrong with my credit card. The small machine always works but it is often out of service.  Today I was told that I can no longer pick up my prepaid tickets at the window when the machines aren’t working.  How am I supposed to get to work?

 7 years ago (17-01-2018)

I lost my ticket on my commute from Basingstoke to Guildford and did not have a receipt. The gaurd was extremely helpful and understanding. Great customer service. Shame I didn't get his name to thank him personally!

 7 years ago (06-03-2018)

I use the train about once a week as i usually cycle to work but i enjoy my occasional short trip home on the train but for the second time in a row the ticket machines were not accepting cash payments..so i went to the ticket window to be told rudely by a grizzly ticket clerk to give the chap in front some room.I said this is how we que up in this country (one behind another) and the only reason i am here is because your ticket machines are not accepting cash for the second time running in a week.I received a miserable glare back so i just got my card out and fortunately the machine worked.
A lot of people will be put off by this miserable male bald headed ticket clerk (who clearly doesn't enjoy his job) unlike the wonderful ticket clerks at London Rd Guildford (Terry) & Drusella at Worplesdon stations who are so pleasant and helpfull.

 7 years ago (07-02-2018)

I don’t have to update my travel card very often, but when I do, I’d rather not have some miserable, middle aged sarcastic person talk down to me when I try to discuss my options. And when I do eventually point out that I would save myself £119 over the course of a year (after the increase in 2018) don’t raise your eyebrow and tut at me whist I depart with £3,500.00
I now understand the need for glass.
I’m sure the rise in fares will drastically change the way in which we travel. And no one will ever have to stand or sit on the toilet floors anymore. 
On that note, how dare you charge people to use the toilets at Guildford, considering the state of the toilets
are a disgrace.

      
      
      
 8 years ago (28-12-2017)

I booked train ticket for my son by PayPal account. It says collect ticket from machine with any credit/debit card. My husband give him one of his credit card. I dropped him in station. He went to machine and insert card, it was not in use. He went to window to ask any staff for help. He was be told card must be linked with PayPal account. 
He didn't bring that card. The staff asked him  to buy another new tickets. He had to use all of his pockets money to buy new tickets.  And no any money for travel. It also much more expensive than I booked online. That's really pain for him.
The staff is not helpful at all

 8 years ago (22-12-2017)

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Reviews, get directions and contact details for Guildford

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