Greystoke Carpet & Flooring

Superb personal service from start to finish. Was particularly impressed that a Director turned up half way through the job to ensure everything was to our satisfaction. Competitive pricing too. Delighted we supported a local business and would definitely do so again. A great experience all round.
5 7 years ago (23-09-2017)

Thank you SO much for our fabulous floor. We love it! Greystoke were quick, efficient, very polite and did a fantastic job. I can't recommend them highly enough, first class job!
5 8 years ago (04-04-2017)

Mysteriously, this is the second time we have tried to post a review (my husband posted the first which never appeared?) which suggests how strongly I feel about the service received from Greystoke Carpet & Floorings. We are flooring our entire downstairs and visited Greystoke to look at samples of engineered wood, as well as lino for the kitchen. Our experience in the shop was fine and we made some selections we liked. First available appointment with someone called Ian, who seems to be the 'sales' guy was a few weeks wait but that was fine and we booked it. Come the appointment time, Ian never showed up but did phone about 15 minutes later to say that he was having van trouble and was waiting for the AA. He would wait to see if they would take long to fix it and then judge whether to still call out that evening or not. We said that was fine and would wait to hear back. We never heard from Ian again that night or the next day. I phoned him and arranged a new appointment. He wasn't overly apologetic about the lack of communication and not calling us back as he promised. The new appointment was made for a week later. Ian never showed up. No phone call either. My husband left a message on the shop phone as there was no mobile on the business card. He asked for a call back and an explanation of what was going on. We got nothing, no explanation, no excuses. No contact at all. We weren't going to continue to chase them and we certainly weren't going to spend almost £2,000 with them. Just bizarre. A few weeks later and we still haven't heard from them and never will now, I'm sure. Greystoke Carpet & Floorings simply wasn't bothered, it seems and fully deserve a negative review. It's just the strangest and shoddiest service from a business and means that I have to warn people against using this company.
1 10 years ago (23-09-2014)

GREAT NEWS UNRELIABLE IAIN has LEFT Greystoke carpets and the reliable Darren Jay is manager again , looking forward to dealing with you again GREYSTOKE Carpets.
5 9 years ago (12-05-2016)