Frosts Accident Repairs

Reviews, get directions and contact details for Frosts Accident Repairs

Address: 58 Burners Ln, Kiln Farm, Milton Keynes MK11 3HD, UK

Phone: 01908 563330

Website

State: Milton Keynes

City: Milton Keynes

Zip Code: MK11 3HD

opening times

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

Update Info

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Reviews

Absolutely FIVE STAR service. Highly recommended! My insurance company initially suggested I go to one of their approved garages,  however,  after visiting that garage I felt uncomfortable leaving my expensive car with them. A friend of mine (Who works for Audi) had been to Frosts before for a repair on his car, so recommended Frosts to me as an Approved Audi repair center. I am so delighted with the outstanding work carried out and the customer service provided, from the initial inspection and estimate the Frosts team were off to a flying start, filling me with great confidence in their ability to complete the repairs and return my cars in better shape than before. The repair shop was clean, secure and looked very professional. Thank you so much for getting my car back to me so quickly and in A1 condition. Merry Christmas all.

 7 years ago (22-12-2017)

I had been referred to Frosts by a Volkswagen dealership who knew how fussy I was when it came to the aesthetics of my vehicle. I called frosts a week before my paintwork warranty expired, after I told them about my urgency for the claim to be logged, they promptly arranged an appointment for me that suited me. First time around Volkswagen had rejected the claim with an unfair dismissal of the claim, but Mark Storey persisted on getting the claim authorised by calling the dealership I purchased the car from and after continuously being told no, we finally got an approval! 

Volkswagen took so long to approve the claim that I managed to get my car into another situation against a truck tyre on a motorway which caused a substantial amount of damage to my car, I called up Frosts, booked an appointment, accidentally missed the appointment, called up again and they happily arranged another which suited me. I had the assessment done. Mark persisted and got everything sorted out for me, keeping me up to date with the progress of everything making the wholes situation hassle free.

The work done on my car was quite substantial and they needed it for over a week, they provided me with a courtesy car which was new, it was clean and most importantly it was a decent size allowing me to continue using the car as if it was my own. When I returned to collect my immaculate Golf R it looked unbelievable, the paintwork was so smooth, everything was aligned perfectly and the colour matching of the paint was and still is absolutely spot on! I bought the car two years old, I have had it detailed in the past, but after Frost took their turn in detailing it, it has never reflected light so well. Even though the detailing job I had before cost me a fortune in comparison. I had the bonnet resprayed about 1 year ago by another firm who I would’ve sworn by, but after further inspection it was not very good. So they worked their magic and tidied up the mess by flatting it out and giving it a good polish making it now look perfect!

The building they occupy is very nice, clean and hospitable, something I wouldn’t normally expect to see. The staff are always willing to help and you will never be put on hold as the receptionist always answers the phone immediately. Mark Storey who was assisting me with both claims was always exceptionally happy to help, and to follow up different people to get everything resolved. Mark is a very friendly, very professional, extremely helpful guy and it was such a pleasure to deal with someone like him, so I definitely recommend should you take your car to frosts and ask for Mark Storey!

 7 years ago (04-03-2018)

If I could select 10 stars, that would not be enough for this wonderful company!   

I was recommended to get a quote from Frosts Accident Repairs Ltd from a friend who had received excellent service from Frosts.  I was looking at several bod shops at the time to minimise cost and receive a great finish.  The quote from Frosts was much lower than the Approved Repairer, the quality of work absolutely amazing and customer service should be used as an example by the motor trade!  I was kept fully informed throughout the repair.

I must thank Mark, Siobhan, Naomi, Andy, and Sean and the team.  Keep up the good work!   I will happily recommend Frosts to all my contacts on WhatsApp, Facebook and Twitter.

 7 years ago (26-12-2017)

Excellent service!!
Friendly staff, kept me informed on all stages of repairs. The work was outstanding and completed on time. My car looked as new. Thank you very much.

 7 years ago (16-11-2017)

Fabulous service from start to finish!
Collected car from me and delivered a courtesy car and the work was completed within a day and half..they also cleaned and valeted plus got rid of a scratch on the door that wasn't included in the original job!!!...my thanks to you all 👍👏👏

 7 years ago (23-10-2017)

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