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Footlocker

  1. London
  2. Southwark Shoe Store

Reviews, get directions and contact details for Footlocker

Footlocker
Address: 283 Oxford St, Mayfair, London W1C 2DN, UK
Phone: 020 7499 7177
State: Greater London
City: London
Zip Code: W1C 2DN

opening times

Monday: 10:00 AM – 9:30 PM
Tuesday: 10:00 AM – 9:30 PM
Wednesday: 10:00 AM – 9:30 PM
Thursday: 10:00 AM – 9:30 PM
Friday: 10:00 AM – 9:30 PM
Saturday: 10:00 AM – 9:30 PM
Sunday: 12:00 – 6:00 PM

Update Info
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Reviews
Store manager was very helpful tracking down some infant trainers (unfortunately only pair in the world was Beijing) but he tried and offered a alternative
7 years ago (10-04-2018)
Really helpful assistant in footwear section in Oxford St branch. Found my size pronto. Unlike their rival...
7 years ago (01-03-2018)
I would rate this 1 but gave it an extra star purely because of the care 1 worker gave. I think his name was Miguel and he's a manager or something. When I came in he greeted me by asking how I was and to be honest I just nodded as I wasn't too sure if he was talking to me. I then went over to the Air Max 97s and an employee noticed I was looking for someone that worked there. So far so good. He asked me if I needed help and I asked him if he could get me that trainer in my size and he went to check. This is where it all went down hill. Waiting for 5 minutes the guy came back empty handed and another employee who I was waiting by reminded him. So at this stage been waiting 5 mins and the guy who went to look had forgotten. Miguel came over as he's seen Ive been waiting and said what was wrong. I told him his colleague forgot my trainers but hes gone to look for them. Im a very patient person when it comes to these things as I understand it can be busy however, I never received an apology from the worker who had gone to get my trainer or the one who noticed that the first employee had forgotten. Another few minutes later the guy comes back with the wrong pair of trainers and at this point I'm fed up as he goes back to find the right pair. Before he does I tell him to forget it as he didnt apologise then either. I walked off with my mate and Miguel noticed again something was up. I told him his colleagues messed up twice and then I had walked off. I never write reviews but I'm simply writing this for 2 reasons. 1. The 2 employees I faced, suck. The first one never apologised and forgot my trainers then got the wrong one. The second one who noticed, has an issue with giving customers eye contact and didn't apologise either. And 2. If anyone from foot locker sees this, please tell Miguel I appreciated his service and its people like him that will make customers come back to a store and only because of his service will I still shop at that same store... just hope next time he serves me and not the useless colleagues who I had to deal with. Keep up the good work Miguel.
7 years ago (11-02-2018)
Not that much NBA merchandise. Shoe selection was good but didn't have my size (UK 10) in many shoes and they didn't have the latest releases. Staff were friendly. Store was very busy and due to the small width of the store it felt crowded.
7 years ago (23-09-2017)
Smelly staff, bad service
7 years ago (09-04-2018)
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