Fantastic Campervans

Reviews, get directions and contact details for Fantastic Campervans

Address: Dairsie Autopoint, Main Street, Dairsie, By St Andrews KY15 4SR, UK

Phone: 01334 870271

Website

State: Fife

City: Dairsie, By St Andrews

Zip Code: KY15 4SR

opening times

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 12:30 – 5:00 PM

Update Info

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Reviews

Very knowledgeable and no sales stress when looking around

Went here after a recommendation.  Seen a camper I was interested in buying but just wanted to find out a bit of background and see how everything worked before committing.  The guy started to get defensive and told be I would need to buy it before he would show me.  I felt I was then being ushered away and told I would need to make an appointment to see more.  I had travelled from Edinburgh so why would he say to make an appointment to come back, its wasn't busy, I was the only customer. Who is going to buy something without seeing how things work...was such a shame as a lovely camper shame about the customer service.  *** Response to comments below:  I totally understood that the camper had just arrived and you hadn't had a chance to look over it, you did explain this however I had travelled a long way so it made sense for me to look at it on this day as I was very keen to purchase.  You did say to me that you wouldn't show me how the seats swiveled unless I bought it. I responded by saying, I am not going to buy something that I haven't seen how it works which was a reasonable point for me to make.  However my main point of the initial review  was to highlight how unprofessional and rude you came across.

Emailed twice, but seemed to have not got a reply

I phoned fantastic campervans and spoke to Saul about the vans on sale. He told me all about the vans they sale and on two trade ins that where due in. After going up and seeing for my self, i ended up buying a van. The service Saul gave and his staff was nothing less than outstanding. I would give anyone looking for there fist campervan like me or wanting to update there old van. Do have a look at what this family business can offer. You won't be disappointed. I will just say thank you to all the staff for the friendly experience I was given.

One of their salespersons Saul helped us Hire one of their camper vans for a week.  I gave it to Mum as a present  It was brilliant, the bongo was clean and ready as soon as we got there to the garage. While we were away there were no major problems, and when our water pipe broke my sister snapped it Saul came up to Alloa to give us a new one. They are brilliant. I would definitely recommend them.

Response to Mr Hain - Successful Appeal granted by Court judgement -Minus points to Mr Hain senior and junior .  I did go ahead with the purchase although I had been misled by Mr Hain senior. I had emailed the company before travelling from Portobello to Dairsie, sometime before , to confirm the service had received my email which was headed up Mazda Bongo 45000 miles and I was told they had . Unfortunately when I arrived the vehicle they sold me had  56000 miles on the clock .  In the first six months a number of things went wrong with the vehicle . Unfortunately the company had no contingency plans when a vehicle they have sold in the first six months is of unsatisfactory quality. I only had one vehicle at the time so I was unable to leave the van in Dairsie. In addition , the warranty was not worth the paper it was written on as nothing seemed to be covered under warranty and the garage could not provide me with a courtesy car and were very reluctant initially  to even look at the van . Although Mr Hain was successful initially I appealed to the Appeal Court.  Mr Hain has conveniently  forgot to tell you that the  appeal was successful. Buyers beware -very unpleasant experience  I would provide the company with minus points but system disallows

Great range of vans, very helpful and knowledgeable staff You can be confident in there advice on getting the right Campervan

Mr Hain senior sold me a camper van which I understood had done  45000 miles on 29 May 2016 and I paid a deposit of £200 for a 2000 Mazda bongo - approx. £15000 including extras. I followed our agreement up in writing and Mr Hain phoned me to reconfirm the mileage and to advise the van would be painted underneath for an extra £200 etc.  I arrived  from Portobello on 15 June excited with my puppy to collect the van  - Mr Hain senior said I would now be dealing with his son -Saul Hain junior. When I was leaving the garage and paper work complete, I noticed the mileage to be nearly 57000 miles. Mr Hain junior said we would speak to his father. I felt Mr Hain senior got quite nasty to me when I questioned the mileage. I suggested a discount but that was not for consideration.  Turning to defects in the first six months i central locking not working or failing; ii refrigerator not working; iii brake pads worn and requiring replacement; and iv leaking oil gasket. I asked Mr Hain junior if  he or one of his colleagues would view the defects relating to the campervan at my home on more than one occasion  as I did not have another vehicle but he failed to do so or offer me some compensation as I would have to travel from outside Edinburgh to Dairsie and none of the above was covered under warranty. Mr Hain  junior said: ‘As advised before we would not compensate you for travel or provide a courtesy car for a repair required to your vehicle’.  Source Saul Hain junior email 4 & 6 October 2016. What a stupid women I was  to have bought a van from this garage. I found Mr Hain senior & junior unpleasant to deal with   !! Hope others have a good experience and the garage can work to obtain honest feedback which reflects  real customer satisfaction.:-

Fantastic service. I had been given a very good trade in for my car. I looked at there campervan' s all were spotless with new conversion fitted. I would recommend a visit

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Dairsie Primary School 110 meters

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Dairsie Pitcairn Park 140 meters

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