Europcar Wellingborough

Reviews, get directions and contact details for Europcar Wellingborough

Address: 3 Morris Cl, Wellingborough NN8 6XF, UK

Phone: 0371 384 5934

Website

State: Northamptonshire

City: Wellingborough

Zip Code: NN8 6XF

opening times

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 1:00 PM
Sunday: Closed

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related searches: Car hire wellingborough, Europcar Northampton

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Reviews

To be fair most of the times that I have booked with Europcar the service has been fair to good. The cars have without exception all been delivered on time, the choice of equivalent car is sometimes  questionable and collection of the rarely as prompt as delivery - but on the whole it has been acceptable. 

However, when trying to arrange delivery for 27th December that is a different matter - whilst I appreciate that the days before are bank holidays or Sundays to tell me that a 6am delivery isn't possible and that it would be 10am doesn't meet my Business needs - and I find that very poor, especially as their records would show the frequency that I have been booking and the indifference that I received on the phone tells me that customer care is a concept that has yet to reach Europcar.

 9 years ago (22-12-2017)

Friendly staff, good humour despite weather being a bit of an obstacle. Definitely would recommend.

 8 years ago (03-03-2018)

No car delivered and no-one thought to let me know.

 8 years ago (22-03-2018)

Have never dealt with a bigger cowboy operation then the Wellingborough branch of this company ! 

So I order a 1.6 Asta to be delivered on a Sunday, I was to drive the car to wales and leave it and another on if their branches and instead the Wboro branch deliver a 1.4 Meriva on the Saturday (I was away but my household knew I was having a car delivered so accepted the Meriva) the Meriva was covered in dents and scratches though only a small number of these were recorded in the paperwork delivered with the car!

When I get home on the Sunday and discover the joke they call a substitute I call Europcar to complain only to be told the customer service/complaint team don’t work on sundays, it’s only the accident helpline available and that I would have to call back on Monday to have my complaint heard so with no other choice but to use the car I had to set off to Wales. 

So you would think that would be the end of my troubles with Wboro but no a week later I of course have to return to my home, as booked (well over 14days ago by now) I expect the hire car to be picked up from home address on Saturday at 14:00 and so I sit in and wait, when the collection time comes and passes I call the Wboro office only to receive a recorded message telling me they are closed ?! 
I then call Europcar customer services to kick off only to find they are also closed ?!?! 

So I now have their car outside my house, I can of course drop it off at their branch but that’s a couple of miles away and why the hell should I put myself out and end up walking miles to get back home after dropping off their car when I’ve paid to have it collected! 

They won’t be collecting tomorrow as is Sunday and they won’t be able to collect it Monday as I’m at work all day and yet I just know they will have the audacity to try and charge me for any days the car sits outside my house unused.

Do yourself a favour and keep well clear of these idiots !

 9 years ago (04-11-2017)

Fantastic and very polite, efficient service from the guys at Wellinborough. At very short notice we had a fab car and at half the price of Enterprise rentals, was an absolute bargain! Well done guys, we will definitely be back!

 9 years ago (25-05-2017)

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Reviews, get directions and contact details for Europcar Wellingborough

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