Euro Commercials Ltd

service department never answer the phone, terrible customer service

Bought a 3 year old used ‘approved’ Vito. Was informed it had a full service history which I couldn’t check myself as it had a digital service record, but at the time had no reason to doubt it. Later transpired that it had no service history at all for the first 3 years. Tried to contact Euro Commercials about it, in person and by phone, and each time was told it needed a manager to deal with it - but they were never available at the time and was told they’d be in contact when free, which never happened. There seems little point in paying extra to buy from a main dealer when the ‘approved’ vehicle I bought was not even serviced in line with Mercedes guidelines. This, and the poor follow-up customer service, means it is not somewhere I’d recommend or personally use again.

Very nice service. Always try to help

Called ahead to ask for parts we needed for a Mercedes’ sprinter as we didn’t want to hang about. I was hopeful that that they would get them ready having worked for Mercedes that’s the level of service I’d expect as that’s what we did. No nothing, the guy who took the call said give him 5 minutes to arrange what we asked, to find when we arrived nothing was ready. Some poor lad was having to Apologise for his college as nothing was ready and they didn’t even know what we needed. Never seems any urgency from anyone there. Poor service over the telephone empty promises and passing the buck! Only to turn up and no parts so we could have been saved a journey. Waste of everyone’s time!

Terrible service every time I visit this garage, never call you back, always claim vehicle isn’t booked in, every job takes three times as long and you have to chase them repeatedly to find out if the job has been completed and that’s if you can actually get through as the phone generally just rings and rings. If it wasn’t a fleet vehicle I’d never use them I’d suggest their management team carry out some mystery shopping experiences on their own staff / processes so they realise how bad of a job they are actually doing

Very helpful and cheerful. Nothing seemed too much trouble. Promised to contact me with some information I needed and did just that. I know where I'm going for services on the van.

As we all know COVID 19 has really thrown a huge curve ball at logistics operations UK wide, particularly for ones like our own being key workers operating right throughout it all. I have taken the time to write this as the Logistics Manager to express my appreciation and gratefulness to Karl/Lee and all the Cardiff Euros team for the continuity of great service levels they supplied right throughout. I was able to rely on them 100% and this was essential to our operation to ensure the fleet was kept on road and wheels turning in the face of even greater challenges and demands that we faced. 5 star service and most importantly the relationship piece meant I didn't get everything I wanted there and then Logistics Managers are demanding but did get the majority if it with great turnaround times and great interactions with you guys. Relationships matter so much in business and talking together means we always found a way. Many thanks and commendations from all my team to you guys.

Genuinely nice people, from booking to explaining what had been done and why. Sorted out a couple of warranty issues and a few other minor things without charge

A bunch of CHEATS! 27/10: my van was recalled by MB for some software update, but they didn't have the required parts to finish the whole job, told me to come back a week later to finish off. When I drove off, a reminder pops up on the dashboard telling me that my service is overdue, but in actual fact I've only had a service done 3000 miles ago my van only requires a service every 24000 miles. I thought, ok the update is only half way complete so that might be the reason. 3/11: a week later, the van was brought back as I was told, but after the job was "done", the service reminder was still there, but I was in a hurry to leave at that time so decided to ignore the reminder, possibly until when the next service is really due. 7/12: now the reminder is telling me a service is overdue by 400 miles, and another reminder is there to tell me to top up adblue. The adblue reminder would previously count down from 500 miles when I really needed to top up, so I decided to wait until that count down starts counting. The service engine light had also come on, which means I must seek professional attention. 10/12: brought the vehicle back to Euro Commercials for diagnosis. They told me that IF the diagnosis of the engine service light ended up being nothing related to the recall a month ago, there would be a service charge, but refused to tell me how much even after I asked for it. 11/12: took them a day to get the diagnosis done, and the outcome is that, the ONLY reason why the engine service light came on was because of the lack of adblue inside the vehicle! Why didn't the adblue counter come on then? Because they didn't tell me after the recall update, the counter would disappear forever! What's the point of a update when it makes the system more stupid? They then told me that they can sell some adblue to me, I said no need because I've got adblue at home, so they told me to bring that in. I brought about 3 litres of adblue to the store, which would have been more than enough to get me back on the road, so I could drive home and fill up the rest of the tank... well thats ony theory. When I was in store, they told me I MUST fill up the whole tank before the adblue meter can be reset... clever isn't it? Why didn't they tell me that when I told them I have adblue!? So they offered to sell me 10L of adblue for £4.95, I thought ok lets go for it. But then when they were about to return the key to me, they are charging me £118.95!!! I asked for the reason, and they said the reason is, the engine service light had nothing to do with the recall!!! I told them that before the recall, there was an adblue counter, after the recall, that was gone and also kept secret from me, and there are no other reasons that caused the engine light to come on, so it HAS to do with the recall - they refused to accept the fact that they were at fault. So after some heated debate, which I kept my voice low, and did not swear or abuse anyone, they decided to lower the price to £17.34. I then asked them: I understand the £4.95 for adblue, what about the rest? Their answer is ridiculus - LABOUR! They decided to charge me labour fee for filling in the adblue!?!?!? It's like going to a petrol station, you only needed to fill in £4.95, but had to pay and extra £12.39 so that someone can fill it in for you!?!?!? They could have let me fill that in myself! At that point I had no energy left to argue, so decided to pay the £17.34 and leave. Story doesn't end here though... Once I got back on my van and switched the engine on, what's the first thing I saw? "Service overdue by 400 miles"......!!!!!! I had to go back in to deal with this, what a waste of time and energy! Damien, the guy who operated on my van, had absolutely no clue why it came on and how to switch it off - he even had the gut to complain to a customer saying that he is not happy with my aggressiveness... what!? I've been very polite all the way through, it's only their own staff who were arrogant. to be continued...

Given a price over the phone .but £50 more when I when to pick it up . Told me that two parts on the engine was no good but on inspection only plastic had broken £225 parts I didn't need but was advised to change them they told me my job on my car was an hour Labour. But then 1hour 30 minutes extra labour charge be care full they put extra on the job no the first time for me to complain