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Enterprise Rent-A-Car

  1. Kendal
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Reviews, get directions and contact details for Enterprise Rent-A-Car

Enterprise Rent-A-Car
Address: Station Rd, Kendal LA9 6BT, UK
Phone: 01539 725500
State: Cumbria
City: Kendal
Zip Code: LA9 6BT

opening times

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

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Reviews
Great service. Joe met us, explained everything very clearly and professionally. Then we returned the car. Again he made everything straight forward, easy. Highly recommended.
Rented a LWB van online upgrade option. On arrival I was originally given a SWB van - until I challenged asked about the LWB upgrade and then a larger van provided. I’d paid the £25 excess and was offered an additional road side assistance for £10 which I declined. Unfortunately, for me this turned out to be a disaster. I drove the van home drove it up my drive and loaded it up in 2.5 hrs. I then drove - very carefully - to Liverpool and returned the van before closing on the same day - 1630. On return the employee spotted a crack in the windscreen on the inside at the very top near the tinted visor area at the top. Which I hadn’t notice until I returned. On inspection on the outside there was a small round dot on the windscreen that the crack led to/from. It went right to the top of the windscreen. Nothing- absolutely nothing - had hit the screen. However, because the condition of the vehicle had changed I was being charged £250 for the damage which would have been £2500 had I not paid the excess but apparently would have been nothing if I’d have paid the extra £10 for roadside assistance- as it included windscreen cover - which I didn’t realise until after I returned the van. The employee consulted with the manager who told him there was nothing that could be done - he didn’t even leave his office to check the damage before he made this decision. I had to ask him to come and check it. The damage was on the top of the LWB van that was not accessible for checking properly due to it being over 7ft in the air. I wasn’t disputing the damage worsening whilst in my possession but I was disputing the fact that the crack happened solely whilst in my possession. A small, unidentifiable chip could develop into a crack. The attitude of the manager was also very patronising and unhelpful. All he kept saying was he was “I appreciate” - which was so patronising because he was disingenuous and wasn’t even trying to help. I ended up paying £200 for damage that was not caused whilst the vehicle was in my possession. Total rip off from start to finish. Only used this company as the local, more reasonable company - now under practical hire - who two days prior I’d hired a Luton and did the same move with absolutely no issues had no availability. Never again. So annoyed not just with the whole issue of the damage but the patronising and totally disingenuous attitude of the manager at the Kendal branch.
We started our journey with Archie and Tom who were delightful and helped us with directions and gave us a sweet little upgrade for our wedding weekend to our mini cooper - unexpectedly, all trains to London were cancelled on our departure day and Jordan helped us extend our Rental and turn it in at Heathrow so we could drive back instead of waiting til the next day cause our schedules wouldn’t allow that. They were all so helpful and friendly and we really appreciated their service and demeanor!
What a fabulous service.nThank you to Jordan, Kieran and Maisie ypu have service nailed to an absolute tee - perfect.nA few phone calls beforehand to see if everything was still okay and if they could be of any further help. No hassles and an incredible uogradewhich again made everything that bit more special.nThank you again 5 stars A ++++
6 star experience. Hired a car to explore the lakes and the sales, as our motorhome would be too awkward to drive around. Thanks to Jacob and Jordan; great communication, great price and vehicles was clean and ready to go. Picked me up from my caravan site and the process was quick and easy. Would highly recommend.
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