Enterprise

Reviews, get directions and contact details for Enterprise

"Looking for a car or van near Stockport? Enjoy hassle-free, easy rentals with Enterprise Rent-A-Car. We pride ourselves on going the extra mile for our customers and have a range of modern vehicles to choose from."

Address: Ashton Rd, Bredbury, Stockport SK6 2SR, UK

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State: Greater Manchester

City: Stockport

Zip Code: SK6 2SR

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Reviews

So refreshing to see people who care about their customers and go beyond the basics to make you happy. Josh and Tom who I dealt with were absolute legends. Vehicle was mint and everything top class. 11/10

It is quite hard for me to say something negative about a service. However, I am leaving this review here to give an opportunity to the company to improve their policies towards being more compassionate to their costumers and creat more flexible and reasonable solutions, and hopefully someone can benefit in the future. I had a car breakdown and my lease company organised a replacement car with this company. When a staff member came to pick me up I was advised they needed my physical debit card so that they could take a deposit, in case I got fined, for example. Unfortunately with the stress of the situation I left home without my wallet. I tried to suggest different ways to make sure I would pay for anything that I would be accountable for e.g. provide card details over the phone when I got home, go home to pick up the wallet, return the next day with the card as it was nearly the end of their working day. The staff member stated he was feeling bad for me but due to policy they couldn’t do anything. So I was left without a solution. I asked to speak with the manager, which was denied, with the allegation that the manager was busy with another costumer and they couldn’t do anything anyway. I became emotional and I said that people trust me with their lives in my job so I felt disappointed that I was not being trusted with a car. To what the staff member said that I should know how important the policies are, considering the type of organisation that I work for. Taking in this unfortunate comment of the staff member, please allow me to say that the policies I work with are there to help people’s lives and if there is a case where they would not serve people’s best interest we go above and beyond to make sure our focus is in getting the best care possible. You may wish to consider discussing about other ways to ensure your business is safe and your costumer needs are met, I am sure you will be able to find a balanced solution. …After some minutes, the staff member called me to say that they really felt sorry for me and offered a taxi ride to take me home, to what I showed my appreciation and felt more dignified, even though that wouldn’t solve the problem of not having a car to allow me to go to work on the following day and get there on time. I have politely declined the offer, as fortunately, just before their call, the services centre where my car was being repaired managed to provide me with a replacement car that day, as someone had just returned their courtesy car earlier than expected. I hope you take this opportunity to improve your services. Kind regards.

Dependably average might be the best description. Rentals always fair and at worse the occasional annoying Adblue light, but the customer service can vary widely—today, I had a 20+ minute wait with hardly any acknowledgement and in spite of three staff being around. Frustrating—and it'll never be better than 3 Stars as they are.

Polite staff, very engaged. The van was ideal for our needs, nice to drive. Definitely recommend.

Absolutely horrible place to hire a van from took a van back got accused of damaging it showed them photos of the van before I took it they soon back tracked then they said I got a nail in the tyre funny how he walked past 3 other tyres on the van and went straight to one with a nail in it

I’ve never wrote a review in my life but need to warn others about these cowboys!! If there was a 0 star rating they would get it. My car broke down and Range Rover didn’t have any available so they gave me a car from these guys. It was raining at handover and their closing time so handover was rushed by them, I drive the car once during the hire and dropped it off at the dealership as requested. 6 weeks later I get a letter saying I’ve damaged the car and that a screw was found in the tyre. £260 penalty. I immediately called to dispute this as I did look around the car when I dropped it off, no flat tyre at all and no indication from the car that it had a flat tyre. The woman on the phone was ridiculously rude and patronising as I asked for evidence, they said they would email me. Email came through with no text whatsoever and a few photos attached. Photo of a flat tyre with a nail in, taken somewhere totally different than the place I left it. Emailed back to dispute, didn’t even have the decency to respond then took the money out my account. Called to complain again, rude and patronising customer service saying they’ll call back once investigated and still no response. Absolute cowboys, be warned. I would never take a car from these guys, even when it’s free through the AA.

Avoid this Branch.i've hired a VAN for several times,i've paid £ 25 per day for the excess cover,but when i took the van bach and told them that i've had an accident he said you have to pat the £1150 excess i said i've excess cover but he said you did not take the excess cover at the start of your hire but they were happy to cover me and charged mefor 4 days of cover,he said will pay you back the £100 but then they have charged me £1050.i'm currently getting legal advice to cover this unfair charge.AVOID AVOID AVOID.

There are lovely staff and so helpful with everything and so will be going there again just want to say a big thank you

if I could give 10 starts I would!! Freddy, Olly, Jordan & the rest of the team at Enterprise Stockport always deliver!! Can't do enough for you and I can't thank them enough for all their efforts! Would seriously take a lot to beat the service these guys offer.

My first time renting here was a very pleasant experience. Booking a 2-door online was fast and simple. Went to the branch and was upgraded to a 4-door for free as the original car I booked was not ready. The staff are also very friendly and explain everything, I will definitely be renting from Enterprise again.

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Map, Satellite View
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Directions to Enterprise with public transportation

Stuart Road 50 meters

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327

Horsfield Arms 150 meters

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327

Ashton Road 210 meters

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327

840

Bredbury Parkway 350 meters

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327

Essex Road 470 meters

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327

to add Enterprise map to your website;

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Reviews, get directions and contact details for Enterprise

Directions to Enterprise with public transportation

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