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Emma Bridgewater Factory

  1. Stoke-on-Trent
  2. Stoke On Trent Cafe
  3. Burslem Book Store

Reviews, get directions and contact details for Emma Bridgewater Factory

Emma Bridgewater Factory

About

Book online at www.emmabridgewaterfactory.co.uk to book factory tours, decorating studio sessions & for details about our seasonal events and activities.

Story

The Emma Bridgewater factory lies in the heart of the historic Stoke Potteries, in a sunny Victorian factory on the banks of the Caldon Canal. Join a factory tour, try decorating a piece of unique pottery, relax for lunch in our beautiful cafe, or enjoy an afternoon in the garden behind the factory. We’ve got a gorgeous factory shop, full of your favourite pieces and a lovely gift shop selling our newest designs.
We try to respond to queries and messages as soon as possible but please be aware this page is monitored during weekday opening hours only (Mon-Fri 9am-5pm)

Address: Lichfield St, Stoke-on-Trent ST1 3EJ, UK
Phone: 01782 201328
ku.oc.retawegdirbamme@pohsekots
State: Stoke-on-Trent
City: Stoke-on-Trent
Zip Code: ST1 3EJ

opening times

Monday: 9:30 AM – 5:30 PM
Tuesday: 9:30 AM – 5:30 PM
Wednesday: 9:30 AM – 5:30 PM
Thursday: 9:30 AM – 5:30 PM
Friday: 9:30 AM – 5:30 PM
Saturday: 9:30 AM – 5:30 PM
Sunday: 10:00 AM – 4:00 PM

Update Info

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Reviews
Decent day out, fascinating indoor in what had quietly become a British institution. The type takes around an hour, it's surprising how much manual labor still goes into making pottery. Cafe serves great food, can be a little busy.
7 years ago (02-04-2018)
Absolutely loved it. We did the factory experience, which gave us a guided tour, afternoon tea, time in the decorating studio AND a money off voucher in the shop. Highly recommend this place, there is also a factory discount shop. Although the shop and studio is open on a weekend the factory is only open Mon-Fri therefore booking is recommended. Parking is free and onsite.
7 years ago (10-02-2018)
I love Emma Bridgewater Pottery but the staff are AWFUL! They are so rude and standoffish, they have the ability to make a whole room feel like they are something awful they have found on their shoe. It’s really tainted the product I own, I’ve spent in excess of £500 and now I look at it and wonder why. Don’t ever ask them to take a photo, you will be treated as though you are not worthy enough to be breathing the same air as them. We asked 4/5 times of the three staff members behind the counter, it was an hour before closing and we were the only customers. One of the staff ventured out, snatched the phone, took two photos and shoved the phone back to us. They took the photo so quickly and without any notice so it looks terrible and we were too afraid to ask them to try again. We sat and drank our coffee and had our cake in near silence because it was such an awful atmosphere. The online experience won’t be much better. If they don’t have the first they will refund without helping to see if there’s a second in the same pattern. If you send customer service an email, no one will reply. This is obviously a company that is so successful it feels that it does not need to be a pleasant company to transact with. Such a shame.
7 years ago (06-01-2018)
I used to think Emma Bridgewater cafe was a nice. Friendly delightful place. But now I have changed my mind. The supervisor woman (blond woman) is awful. I was sitting behind the window/glass wall near the till and heard her talking about other customers and the staff in the kitchen. I am NOT impressed and will be spreading the word
7 years ago (19-03-2018)
Enjoyed our visit today the factory tour was informative the guide explained things well. Enjoyed tea and cake afterwards.
7 years ago (29-03-2018)
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