Elan Spa at The Greenway

Reviews, get directions and contact details for Elan Spa at The Greenway

Address: The Greenway Hotel & Spa, Shurdington, Cheltenham GL51 4UG, UK

Phone: 01242 862080

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State: Gloucestershire

City: Cheltenham

Zip Code: GL51 4UG

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Reviews

I went to this spa for a half day spa package on Easter Sunday. I booked online for Saturday but I received an email 2 hours later informing that they didn’t have availability for Saturday (don’t pretend to have a super modern booking system if you are not really prepare to have it). I have them a call to reschedule my half day package for Sunday afternoon. They booked me for lunch at 1pm and treatments at 2 pm. As I wasn’t sure which treatment my partner wanted, I said I was going to call them back after checking with him. 10 minutes later I called and no one picked the phone so I left a message in the voicemail. My surprise was that on Saturday (the day before of my booking) I received an email (not even a phone call) to inform me that they didn’t have availability for Sunday afternoon and that they could only have us on Sunday morning. So I had to change my plans again (3rd time) and go to the spa on Sunday morning. My experience with the booking and the u skilled receptionists was terrible as you can read here. I enjoyed the facilities, the treatment and the food (although the food came through quite slowly because apparently they were having Sunday roast in the main restaurant). I won’t definitely recommend this place.

 7 years ago (03-04-2018)

Had such a wonderful time i treated my girlfreiend to a treat of a spaday and it was just perfect food, service, facilities and management of the place. 
Clean and relaxing environment to wind down and relax.

 7 years ago (08-03-2018)

I was sadly in a terrible accident by the Spa and was left with no car. My lovely husband tried to have the day re-scheduled but was told I would lose the day. After my car was taken and still felt pretty shaken, I made my way to the spa. I was greeted by the worse unskilled receptionist, whom by the way did not ask how I was doing!  I was pretty upset and was told that I lost my first massage as the appointment was 10 am (by the way, I was in an accident!!!). Did not feel like having my lunch, just felt like I wanted to leave. Fortunately Emily (the manager and the real person with customers skills) came and looked after me. I wish to thank her for kindness and humanity and making my day a very special one!

 7 years ago (24-06-2017)

Great place to chill out

 7 years ago (03-01-2018)

Lovely hotel and Spa! Food was amazing! Very friendly staff 

 8 years ago (20-02-2017)

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Elan Spa at The Greenway

Reviews, get directions and contact details for Elan Spa at The Greenway

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