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Dune @ John Lewis Solihull

  1. Solihull
  2. Solihull Shoe Store

Reviews, get directions and contact details for Dune @ John Lewis Solihull

Dune @ John Lewis Solihull
"John Lewis is a chain of British department stores operating throughout the United Kingdom and with international delivery across 37 countries.John Lewis Solihull is situated on the Touchwood Shopping Centre on Homer Road.The three floor department covers fashion, technology, beauty, homewares and more.There are facilities accessible on each floor including a Joe & The Juice, Home Design service, and Personal Styling. On the first floor there are also Beauty rooms available along with a Clarins Skin Spa, Decleor and much more.Pop in and ask a Partner for the latest workshops, tasters and classes happening in store, or otherwise check the website and What’s On page for local events near you."
Address: John Lewis, Touchwood Hall Cl, Solihull B91 3RA, UK
State: West Midlands
City: Solihull
Zip Code: B91 3RA

opening times

Monday: 9:30 AM – 6:00 PM
Tuesday: 9:30 AM – 6:00 PM
Wednesday: 9:30 AM – 6:00 PM
Thursday: 9:30 AM – 8:00 PM
Friday: 9:30 AM – 6:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info
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Reviews
First visit to Solihull store. Easy access from car park. Lots of sale items. Couldn't get bedding we wanted in correct size, but partner advised available on line and showed us how to access site to order. Staff in cafe very helpful and friendly. Will definitely visit again
Last Saturday, we went for the first time to a John Lewis store Solihull, following the advice from some friends. We will have a baby soon and we went to get some advice on pushchairs, car seats etc. As we were taking a look around, one lady came to us to offer her help and we just needed to tell her we were about to have a boy very soon and we were a little lost about what to buy... She spent more than an hour with us, showing us all the products, explaining us the differences between them, how do they work, giving us recommendations... The most polite and nicest lady you could find... Her name was Anita... Thanks for that! We cannot give less than 5 stars, great customer service!
Went to buy a bed and was assisted by someone very helpful and knowledgeable. Headed to the restaurant to have a think before buying...what a contrast! Most of the chairs are absolutely dreadful, ergonomically very poor, and with customers noticeably hunting about for the very few comfortable ones. When you do get settled into a backache-inducing chair you find that the milk for the tea is provided in a butter dish because they have no jugs! Went ahead and bought the bed but shall avoid the store in the future.
We recently ordered with this company for the first time and was so delighted that our order arrived very quickly and the whole process was quick, easy and went very smoothly . Upon receiving our purchase we was very pleased at the quality and look forward to placing orders again in the near future. Thank you john Lewis for making our 1st online experience so enjoyable and hassle free.
I had exceptionally good customer service a couple of days ago. I was looking at and trying on some underwear, and wasn’t sure what I was looking for. The lady there couldn’t have been more helpful, making different suggestions, taking the items out of the boxes ready for me to try on etc. And even though I didn’t buy anything in the end, she was just wonderful throughout. So a big shout out and thank you to Wendy on underwear in John Lewis, Solihull!
Not even worth 1 star. Customer Service is appalling. Been waiting a phone call since Sunday. No phone call but an email. No excuse because its Christmas.Your Staff need more training. Ordered an item in Store on the Monday. Arranged for collection on the Saturday. Not arrived in Store. Was sent on a wild goose chase in store. Over 2 hours on the phone trying to sort. Ahh well John Lewis there are plenty of other shops for me to spend my money!!
Good and bad in the same visit. Bad - went to buy a vacuum that was supposedly in stock, expensive, top of the range one from Shark. It wasn't in stock, tried to buy the display and basically given the bums rush. Shrug of the shoulders, couldn't care less attitude. Good - on the way in we saw a lovely Christmas runner along one of their Christmas displays. We went looking for the runner and couldn't find one. Then we saw another under the coffee makers - we asked the lady if she knew where we could buy one from as we had looked everywhere - she checked and said there were two in store the 2 we had seen She then said if you can help me move the coffee makers I can sell you this one. Just £11 - won't make of break John Lewis's profit's - but what a good sales lady I'm sure if there was a Mr John Lewis he would have been so happy with this lady and promoted her, the other Vacuum lady he would of fired.
Not sure John Lewis is what they used to be. Informed by text that deliveries would be made between 7-9am. Rang customer services at 9:15 as no delivery made. They were unable to tell me how long the delay would be on the delivery. Eventually got a phone call at 11:00 saying they would be with me by 11:30. Already headed out of the house by then. Not sure why they couldnt have called me between 7-9am to tell me of the delay.
First time in Solihull for a few years and needed a breakfast so went to John Lewis for a quick one. John Lewis really need to look at how their restaurant function. Asked for a bacon brioche bun and was told it would be over 20 minutes to wait for it so went for the sausage as we couldn't wait this long. Sausage cold and wait for it, no ketchup. I honestly thought the person asked just couldn't be bothered to go and find a box of sachets out back. This would be a 1 star the only saving grace was my wifes tea was nice. Looks to me as though it won't be long before they go the way of Debenhams unfortunately.
Appalled by the poor customer service from John Lewis Solihull today. I was returning an in used air fryer that we bought in Sunday and I was told by the first member of staff that I saw that I could return it at customer service which is any till I was told. So I went to a till and was told I had go to technical support in the basement. Bearing in mind multiple staff members watched me carrying a very box on my own on a tour of the store! Indeed one man said he seen me a few times when I said how heavy it was , but he only took it off me when I asked him to carry it, not before! When I got to the hail support I was told by the member of staff that they could have refunded me at any till as it was brought within five days!!!! After I was carried it around the shop multiple times. You would think better of John Lewis but this customer service is shocking and not acceptable for a company that prides themself in good customer experience. Think twice before buying anything from John Lewis!!!
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