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Dragon Plumbing & Heating Ltd

  1. Whitchurch
  2. United Kingdom Plumber

Reviews, get directions and contact details for Dragon Plumbing & Heating Ltd

Address: Whitchurch SY13 2LG, UK
Phone: 01948 710426
State: Shropshire
City: Whitchurch
Zip Code: SY13 2LG

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Reviews
Love love this company one of the best. They are very affordable and honest places we ever used. I refer them to everyone I know. Great work and great employees.
I had a tub installed and some piping done, I am very pleased with the service. Both men were very friendly and professional as was everyone I spoke to on the phone. Something really bizarre happened afterward, I got a call telling me they needed a new check because the one I had written was incorrect. Turns out it was because I wrote "Thirteen Hundred" instead of "One Thousand Three Hundred" on the check. I know for a fact the bank will accept it just as I had written it. With gas prices as they are I can't believe they had their employee take the time and waste the gas to come to my home for a new check. Not to mention risking insulting their customer by telling them they don't know how to write a check. Someone in the office needs to get a clue.
I love this company! Great prices and wonderful customer service. I Have had from repiping to replacement of water heaters to water softener installed to simple fixed. Neal always saves me! Savings in money and solving the issues. Don’t wish to be treated as another number? Call this company!
I cannot express enough my appreciation for this company and all if its employees I have interacted with. I have used Dragon Plumbing for years, both for my prior home in Longwood and my current Mount Dora home. From the time you call the office through the time you pay for services, you are treated with warmth, professionalism, and respect. I have never had a phone call either not answered or message promptly returned. As for the work, I have never had a plumber not arrive on time. Many times I could have been taken advantage of due to my lack of knowledge of plumbing and general mechanics, but I have not. I would say I have been told more times I did NOT need something done than I have been told repairs had to be made. This makes me trust them that much more when I am told I do need a service. Their prices are also very competitive and fair. They explain what needs to be done, why, and how they are going to do it. They tell me all of this respectfully. I have never once felt "talked down to." Thank you, thank you, Dragon Plumbing!
Kinda good...kinda not so good. Called Dragon, who replaced our hot water heater 3 months ago, to replace a bathroom faucet which was done expertly. Would have earned a 5-star review at that point. Was told to watch for any leaks and call if I saw any. Spotted a leak within the hour...called and scheduled the follow-up the next day. Was told that they appreciated my patience. Today the plumber said the cold water valve leaked a little. After tightening said it might continue to leak or might not. Now I am charged either an additional $85 for a service call because i am told that the valve was not part of yesterday’s installation of the faucet and the leak went unnoticed or $125 to replace the valve which may/may not leak again. So I am in for a penny or a pound and replaced the valve. Another unexpected expense. For the record my complaint falls on the office and not the plumber. Anthony could not have been more professional or accommodating. Sorry, but no better than 3 stars this time around.
I have never had anything but excellent experiences with Dragon Plumbing. They have been to my house four times over the past 10 years, to install a new water heater, new toilets, fix a leak in the bathroom, and today fixed the leak under my kitchen sink. They are super responsive and very affordable. Planning to re-pipe my whole house next year and will definitely use them.
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