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Dr A G Buckland - Lonsdale Medical Centre

  1. Tunbridge Wells
  2. Tunbridge Wells Doctor
  3. Royal Tunbridge Wells Doctor
  4. Tunbridge Wells Health

Reviews, get directions and contact details for Dr A G Buckland - Lonsdale Medical Centre

Address: 1 Clanricarde Gardens, Tunbridge Wells TN1 1PE, UK
Phone: 01892 530329
State: Kent
City: Tunbridge Wells
Zip Code: TN1 1PE

opening times

Monday: 8:00 AM – 6:15 PM
Tuesday: 8:00 AM – 6:15 PM
Wednesday: 8:00 AM – 6:15 PM
Thursday: 8:00 AM – 6:15 PM
Friday: 8:00 AM – 6:15 PM
Saturday: Closed
Sunday: Closed

Update Info
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Reviews
In my experience of taking a child relative to this surgery, Dr Derrick stood out as a thorough GP who clearly enjoys his work and has a great bedside manner. On each of the four occasions I have visited as a carer - I am not on their list myself the reception staff have been friendly and efficient, once I had got through on the phone, with no problems getting a timely appointment for a pre-school child. On the downside, the reception area is extremely small with zero privacy and there is a massive steep straight staircase - with a stairlift - that patients need to scale to get to most of the consultation rooms the house is a Victorian mansion, not purpose-built, but even so... Also, there have been a couple of occasions where prescriptions were not received by the pharmacy and had to be chased up. Finally, compared to the excellent Dr Derrick, it was noticeable that the other three clinicians we saw were some way behind in terms of listening skills and building a rapport. I am not planning to register here myself, but I am happy for my family members to continue to use the services on offer.
Absolutely useless GP. I haven't received an accurate or good diagnosis for any problems from here in the over 7 years I've been coming here. GPs rush you out the door as fast as you come in and have no compassion, ask very little about anything and clearly don't care about providing decent care. The only medical issues I've had any solutions to have either been through referrals because they don't know anything themselves or by the issues going away on their own.
This used to be a great surgery when we moved here nine years ago, you could get an appointment the same day or if not, within two days. Increasingly over the last 18 months it’s become harder & harder to get an appt. Now the waiting time is 6 weeks for a face to face, or 3 weeks for a phoner. While I understand this is not entirely the fault of the surgery, it’s unacceptable and dangerous. I’m moving out of the area next month, and, to be honest, I am really glad - if I wasn’t, I would be seeking a new GP practice. Such a shame how a once excellent surgery had become such a different experience. The doctors and staff are lovely but I wouldn’t recommend registering here until they sort this current situation out.
Supposed to get a call at 6.15 today regarding a fairly urgent matter. No one called and they're now closed. I get that the surgery is busy but this is just abysmal service for a GP practice.
Had a appointment with Dr T Buckland this afternoon, I can honestly say my first visit was 100% professional and very friendly, honest and carding. Very down to earth, engaging and made to feel very relaxed.
I've been with this practice for about 18 months and have had, overall, a positive experience. When I've needed hospital referrals it's been dealt with really quickly and efficiently, appointments are relatively easy to come by, and - the thing that impresses me most - I've pretty much always seen the doctor/nurse right on time. Not everyone there is the friendliest or most approachable, though I guess I'm not there for coffee and a chat, but as a surgery they certainly get the job done.
Excellent doctors, but unfortunately it is near impossible to actually get to them. Busy surgery, very difficult to make an appointment, every problem takes weeks to resolve. I had to change surgery, because my problems got worse and I couldn't get anyone in a reasonable amount of time.
Very helpful reception team and service always good. Never have to wait long for an appointment. Ok it's not a modern surgery by any means but who cares? You only have to sit and wait and read a magazine in a waiting room. Doctors here are all great. And some free parking too.
Do not go to this general practice. It is awful. I urinated blood every day for five weeks and the and reception staff were absoluely unhelpful, while the doctor did not really seem to care at all. I had to go to A&E to get any type of useful treatment. In addition, the facilities are dirty and generally in disrepair.
I was referred to this surgery by my usual doctors in Tonbridge for a minor procedure. Within 48 hours of seeing my doctor, I was contacted by Lonsdale to arrange an appointment, and within minutes after speaking I was sent a confirmation email with relevant information. The surgery came across very organised and professional. On the day, everything went smoothly. Dr Buckland came across very knowledgeable and informative and the nurse was very helpful too. The procedure appears to have gone well and overall I am very pleased with my experience at Lonsdale.
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Tunbridge Wells 170 meters
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