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Dolphins Practice

  1. Haywards Heath
  2. Haywards Heath Health

Reviews, get directions and contact details for Dolphins Practice

Address: Nightingale Primary Care Centre/Butlers Green Rd, Haywards Heath RH16 4BN, UK
Phone: 01444 414767
State: West Sussex
City: Haywards Heath
Zip Code: RH16 4BN

opening times

Monday: 8:00 AM – 6:30 PM
Tuesday: 8:00 AM – 6:30 PM
Wednesday: 8:00 AM – 6:30 PM
Thursday: 8:00 AM – 6:30 PM
Friday: 8:00 AM – 6:30 PM
Saturday: Closed
Sunday: Closed

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Reviews
Receptionists are rude !!!nAppears to he gate keeping appointments.nAsked for a GP and being given an appointment for another healthcafe professional without being told that it isn't a GP.
Just seen by Charlotte Ranson this morning - what a wonderful, professional, informative kind person... You are a credit to your employer
This surgery initially came across as so helpful. For three days I have been trying to get my mum a referral privately. After 3 days we are still no further forward. The GP we saw yesterday was and did try to help, however the referral even after speaking to her was still not done. The surgery told me today they have no admin staff, still waiting for the manager to call me. Not really happy at all
I use to think the Surgery was great, recently, it's impossible to get an appointment, it's impossible to get an E consult on line opens at 8am and is full 3 minuets later almost every day, if not instantly full and the reception team appear dismissive and don't care. I was told, to go to the minor injury unit in Uckfield for a reoccurring infection, despite their webpage saying they dont deal with it. I needed to see or speak to a GP, but the chance of that happening is very slim.
Used this GP practice on five separate occasions across members of my family in a little under a year. Lets clear out the negatives, which in this current post pandemic climate is common place and unfortunately accepted as the norm. Face to Face appointments are difficult to come by, but i have managed to obtain within good time scales where common sense prevails from reception staff that having a symptom that require a physical examination is required, warrants a F2F appt. At times it may be a slight wait to get through on phone, and only had one occasion of being cut off after being in a queue placed at sixteeth after 30mins holding. Its a one off, life happens, we get over it and move on! Postives are the GP and Nurses are excellent with good 'bedside manner' . The thing ive noticed ive registered with various practices over the years moving around the country is COMMUNICATION. the staff are excellent in keeing you up to date with follow ups and referrals and sending information by text. As a patient , this is one the key attributes any healthcare organsination should have. No one likes being left in the dark and have the unnecessary inconvenience of chasing up referrals or results. All in all, so far this is a decent practice.
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