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DFS Crawley

  1. Crawley
  2. Crawley Furniture Store

Reviews, get directions and contact details for DFS Crawley

DFS Crawley
"No matter what's your thing, find your perfect sofa at our DFS Crawley furniture store. Here at DFS, we have over 45 years of experience and expertise in making high quality and stylish sofas. We provide the biggest range of sofas in the country, so why not come along to our DFS Crawley store and find your thing. So whether it's a leather sofa, corner sofa, recliner sofa or sofa bed, you'll find your perfect sofa at DFS Crawley. If you're looking for other items such as; beds, mattresses, dining room furniture you can browse our website."
Address: 76/77, County Mall Shopping Centre, Station Way, Crawley RH10 1FP, UK
Phone: 0333 999 9511
State: West Sussex
City: Crawley
Zip Code: RH10 1FP

opening times

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 11:00 AM – 5:00 PM

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Reviews
An absolute joke. Ordered 2 sofas and 1 bed. Been told that the delivery time will be 12 weeks for sofa, 9 weeks for the bed just at the very end not even bothering to say is not even made by them. I thought would still be on time for Christmas so is fine. I had the old sofa anyways. Got a call on the 11th week to book my delivery. Great! When I asked, I have been told is for the sofas only. When I started asking questions, they referred me to their 'delivery partner'. Called the so called 'delivery partner' whom told me they never got an order from DFS for my details. Going back to DFS, I have been told that the problem is been raised and I should get a call back from their colleagues within next 72h with an update.168h passed so I decided to call them as maybe they were too busy to find my bed. I have finally been told the truth that the order has never been placed actually and my new delivery estimation date is 12th of January 2023 so thats another 12 weeks away from the ORIGINAL date of delivery.I asked the lady on the phone for a solution as this is ridiculous already. She told me she will raise it to the managers and come back to me as soon as possible. Sure they did not! Is more than 5 days since last conversation. Merry Christmas and a happy new year. Sleeping on the floor.
Tyler was fantastic and explained our options very well. Superb customer care
Staff are friendly and helpful.... furniture is good quality and fair priced.
Great service while purchasing the 2 and 3 seater recliners but the 2-seater was delivered damaged and faulty, an engineer came to inspect it and that was 15 weeks ago and still hasn’t been fixed or a date when the standard components will arrive. I have emailed several time without reply. Terrible after sales service.
Customer service non existent. Came yesterday to make final checks before ordering a sofa. No one cared to come and ask whether I needed any help despite me being THE ONLY person in the store! Came today and made 4 rounds around the shop still ready to buy a sofa - what did I get? 3 people chilling in back room talking and enjoying themselves. I assume DFS has too many orders to care??
Very helpful, non pushy and knowledgeable sales person. Bought 2 sofas.
Lovely store. Friendly and helpful staff! I made an hour trip to a different store in the shopping centre but was complete unimpressed... So I decided to pop into DFS, and fell in love with the ‘Owen’ sofa. I was helped by a blonde lady who I think was the manager or senior sales advisor, who was very friendly, helpful and informative. She spent a while discussing the options with me, and was not pushy at all, and was happy for me to take time to think. I eventually spent £1000 on my new Owen sofa and I love with it. Unfortunately ordered online so the lady couldn’t get the commission :
Lovely show room with wonderful people working there, got a very warm welcome from a lovely man that helped us with great knowledge and alot of enthusiasm
Wonderful customer service, great selection and doing a lot of good work on sustainability - highly recommend!
I was served by Ella, very lovely lady, spoke through everything with me & when she wasn't 100% she quickly grabbed the manager who was just as good!
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