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Designer Exchange

  1. Manchester
  2. Manchester Accessories

Reviews, get directions and contact details for Designer Exchange

Designer Exchange

About

We buy, sell and exchange designer handbags including Chanel, Louis Vuitton, Gucci, Prada, Hermes and other premium brands. Best prices paid instantly.

Story

Designer Exchange was established in 2013 in Knightsbridge, becoming the first pre-owned designer accessory store to offer instant payment and exchange. With three UK stores and our first European store in Madrid, Designer Exchange is expanding to meet the demands of our valued clientele.

Created with admiration for designer handbags and a passion for sustainability, Designer Exchange aims to revolutionise the pre-owned industry.

Combined, our teams have over 20 years industry experience and guarantee that all handbags and accessories are authentic and in good condition.

Contribute to sustaining the designer handbag industry by buying, selling or exchanging with Designer Exchange.



"Established in 2013, Designer Exchange became the first pre-owned luxury fashion store to always offer instant payment and exchange for second-hand designer items. Designer Exchange has a built platform that focuses on promoting sustainability within luxury fashion without compromising the customer experience. Both in-store and online, there are over 3,500 unique and authentic designer items from 100 different brands ranging from timeless classics like Hermés, Chanel and Louis Vuitton to everyday fashion house favourites like Prada, Fendi and Gucci. With some items up to 85% off the RRP - why pay more?"
Address: Unit 15 Royal Exchange , Manchester M2 7BR, XGM, GB
Phone: 0161 819 5337
[email protected]
State: XGM
City: Manchester
Zip Code: M2 7BR

opening times

Monday: 10:00-18:00
Tuesday: 10:00-18:00
Wednesday: 10:00-18:00
Thursday: 10:00-18:30
Friday: 10:00-18:30
Saturday: 10:00-18:30
Sunday: 11:00-17:00

Update Info

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Reviews
Would give 0 stars if it was possible. I had dropped my designer bag off with the company at around 2.30pm and was told I would receive a value the next day as they were busy, which is fair enough. I waited until around 3pm the following day and called to see if there was an update. I was told I should receive my value by the end of the day. Again, the following day I waited until around 3pm and called. Frustrated at this point, I wanted a guarantee from the assistant I would receive the value by close of play. I have 1 day off a week, so I was hoping to pick the bag back up the following day if I wasn't happy with the value, so I wouldn't have to leave it with them for a week. I eventually received an email 50 hours after dropping the bag off explaining they couldn't value my bag due to small wear on the leather. So, unless your bag is brand new and it isn't a 'used bag', don't bother because you will wait hours days in my case for a value and be greeted with the most appalling customer service from the get go. I was looked up and down when I walked into the shop and it was as if opening the door for me was a hardship. Disappointed.
Their online service is fantastic and sends your items within the next working day. Have found a few hidden gems here. Staff are helpful with returns and exchanges and i highly rate the instore service aswell.
Staff are so rude! I was expecting great things from this store but staff locked the door and didn’t acknowledge anyone to communicate why they weren’t letting anyone in although someone had came out! Styles at the window looked abit old
went by today.. to find the doors locked but people in the store who looked like staff and customers? was t even acknowledged. a man looked directly at us and chose to ignore. vulgar behaviour. wouldn’t recommend at all.
If I could give no stars I definately would. The Customer service is terrible, received a quote online and only wanted to drop the bag in store. Went to the store and it was closed despite every other store being open. I called the store and was told it was open that day and would open again in 15 mins due to staff being on break; 2 hours later and the store was still shut. Would not recommend at all. I was sat in the coffee shop across the store waiting and several people made attempts to go in, what a loss for customers.
Great shop. Lots of choices . Great staff
Terrible customer service I called the store ahead as I had 2 handbags to sell to ask how long it would take to have a bag valued. I was told it usually takes 1 hour and that I did not need an appointment. I came into the store at 1.45pm and was advised that it would take 3 hours. I was disappointed and informed the staff that I had been told over the phone that it would take 1 hour. I would have come earlier in the day had I known it would take that long. Nevertheless I left the bag for valuation as I struggle to get to Manchester city centre and wouldn't be able to come on another day. I was told by the staff in the store that they would call me when the valuation was ready. I waited over 3 hours in town with no phone call or contact. I decided to go back to the store after 3 1/2 hours to check. The handbag was sitting on the side - I asked how long it had been there and the assistant said 1 hour!!!! I had waited over 3hrs 30 mins when I had been told before I came into town that it would be a 1 hour wait. The staff in store were so rude and inconsiderate, knowing that I was expecting a shorter wait and promising to call when they just didn't bother. What a terrible experience all round.
Second visit to this shop. The worst customer service experience I've had. Security guard beckons you to come in, I said why does no one put a pull/push sign on? Shrugs. Not his fault granted. 2 shop assistants talking at the back pointing to the computer. No eye contact not even an Hello. Yet I can tell you a near accurate description of assistant. Having a browse round seen a small bag priced £61. I thought the price to be an odd number and asked would assistant check, she said ahh yes that's actually £70. I said well you should be able to sell at me at that price as it clearly states it on the numbers in front, she said yes but the price is inside ! Now out of principle I said I didn't want it,I have the £9 to spare but her attitude was: well when people and kids come in they change the prices around. Astounding. If you was attentive to your shop floor and your customers you would know this and sticky sided tape? Then seen another bag with no price at all in front of it, asked assistant again, she said it's either £60 or £90. Upon looking in the bag it was £300... Oops. I then noticed that a lot of bag prices ended in £1, again queried with assistant and she said ahh we've got no zeros left. Unfair. This shop needs a shake up and assistants need to practice good old fashioned customer service. 2 stars because some of the stock is gorgeous.
Just had my 3rd bag delivered from Designer Exchange. All have been immaculate including my Fendi which was marked as 2/3 but still had the original Fendi plastic on the hardware!! Great prices, lovely staff and best of all fast delivery, can’t wait to get the bag once paid for
Great place lots of amazing finds.. my first time there . staff are lovely and friendly ..I will definitely go back to find more fab items
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Designer Exchange map

Directions to Designer Exchange with public transportation

Exchange Street 10 meters
8
Free bus 1
X43
St Mary's Gate 110 meters
10
100
113
67
67A
8
Free bus 2
Free bus 3
Barton Arcade 140 meters
100
67
67A
8
Free bus 2
Free bus 3
X41
X43
Exchange Square (Manchester Metrolink) 200 meters
Pink Line
Cross Street 230 meters
Free bus 1

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