Deichman Shoes

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Address: Unit 11-13 The Killingworth Centre , Newcastle NE12 6YT, XTW, GB

Phone: 0191 216 1743

State: XTW

City: Newcastle

Zip Code: NE12 6YT

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Reviews

Good little shoe shop, reasonably priced and quite a range, my only problem would be the unhappy staff, customer care isn't the best, staff should try cracking a smile now and again, found myself uneasy approaching the till as I felt like I was a burden, 4 members of staff on shift who never even spoke with each other, which I found odd, not a nice atmosphere and came across not a nice place to work!

Leah could not have been anymore helpfull today ordered what i wanted as not in stock soo different from when i visited on monday & was just told by staff member thats all we have & walked away thank you Leah killingworth centre

What a great store. And yet with a shop full of around 40-50 customers there's only 2 members of staff available, and when approached they are straight away dismissive and unhelpful. Nevermind no one is manning the tills, and they are both on the phone, chit chatting about nothing and wasting customers time. In comparison MetroCentre Deichmann Store has about 15 members of staff, much more friendly and happy and always ready to help unlike in this shop. Shame. And not recommended.

Footwear great.  Customer service disappointing.  Woman with huge fake eyelashes couldn't be bothered to refund me because I bought a pair of shoes from company branch in MetroCentre.  It's not my problem you don't stock them anymore when I bought the pair less than 72 hours ago.  The lady had the nerve to ask me, are you sure you don't want anything else?  If I did exchange them for something in store, you would have still had to deal with the problem of keeping them shoes in your shop no? Or would you have thrown them in the bin?  Anyway, I got my money back.  It's not your dad's shop. Take it easy.

Just had really bad customer service today. First of all the shop was a mess Secondly the size of shoe I needed wasn't there so looked for a member of staff to see if they had any our the back. I asked and immediately got cut off and directed to the till rudely. I went to the till and the member of staff on the till was dealing with a query. When it came to being served she looked on the till there was in fact the size I required in the stock file. She then went over to where they were. Then went to the back leaving the till with a queue. She said there was none out the back so asked if there was a way to order online in store. She told me someone was looking out the back still. Conflicting information. So I had to wait again. Then another member of staff came over and took my order online. No mention if they found the shoes or not. I'm thinking the person who was on the till lacked the training to do the order. More training and helpful staff would make me think about using this store again in the future. For now I will not be returning any time soon

got a nice pair of trainers Adidas at a good price, staff were friendly too

I was anxious to go purchase some shoes, until a very friendly, well mannered young lady named Heather approached me at put me at ease. You see, i usually have trouble purchasing shoes as i am never happy with what i buy. Anyway, i had seen these shoes.. They were brown, in summation they are brown shoes. I like brown shoes. I also like blue shoes, but they get dirty easily so i wanted these brown shoes. These shoes are an improvement over walking around barefoot! More comfortable and safer! Like 200% safer. You can step on lego in these shoes and it doesnt hurt. Amazing with hot concrete. I still stub my toes quite abit though, but these shoes take the brunt of the hit. Anyway, young Heather put me at ease and sold me these amazing brown shoes. I will definitely be back and if it was anyone else i wouldnt have purchased as most people arent approchable in the shop. : thanks

Very good and wide selection of men and woman's shoe's at reasonable prices

First time I've been but wont be my last. Great staff and a good range of products

Great shop, got some amazing value shoes from here and the most helpful advice from friendly staff

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Reviews, get directions and contact details for Deichman Shoes

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