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Crossgates Medical Practice

  1. Cowdenbeath
  2. Fife Doctor
  3. Cowdenbeath Doctor

Reviews, get directions and contact details for Crossgates Medical Practice

Address: 94 Main St, Crossgates, Cowdenbeath KY4 8DF, UK
Phone: 01383 511398
State: Fife
City: Cowdenbeath
Zip Code: KY4 8DF

opening times

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 12:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: Closed
Sunday: Closed

Update Info
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Reviews
It can be difficult to get through sometimes but that is not the fault of the practice. Every receptionist I have ever spoken to has been extremely kind and friendly. Medical staff are also wonderful to deal with.
I called over 100 times to try and get through to someone to only then be told it was too late and I couldn't get an appointment or a call back that day and would have to try again tomorrow, then had the phone put down on me. Tried calling to make an appointment for my 1 year older daughter and missed the call back due to not being allowed my phone on me at my work and they said as I didn't answer the phone I must not have wanted to talk to them anymor, when I tried to call them back the surgery was then closed. The service they are providing is absolutely shocking.
Absolutely shocking service, my mother has cancer every month the practice make a mistake on her prescription. This morning after attempting to get through on the phone for 45 minutes the reception then said she could not get a prescription for pain killers as all the doctors were busy. I then had to phone up and threaten to call our local mp and local papers to get the prescription put through.
Can’t get through unless you call 300 times, on the day appointments only doctor told me which isn’t ideal if ur at work , also meant to call me back about a time for the appointment which never happened, great service crossgates doctors
The Receptionist who i think most complaints make reference too has to have one of the worst customer service attitudes I've ever seen. She has on numerous occasions laid blame on the chemist next door. The practice manager is nothing short of monstrous in her dealing with queries/complaints almost borderline lying in order to shift blame from the practise back of house staff. Barr one doctor the rest are lovely. If it wasn't the for travelling I would have moved practice a long time ago. Please if you are even considering registering here and read and of the reviews take serious note to the negative ones as they are true.
One receptionist is not friendly at all and I've caught rolling her eyes at me like I'm an inconvenience. Wait times are usually ridiculous and trying to get an appointment, not that I go very often, but I've been on the phone for over half an hour constantly ringing. Docs are ok but not the best bedside manners.
What can I say there is never an appointment available even if you book 6 weeks in advance, you can't order a prescription over the phone you have to go into the surgery to order it, unfortunately that's not always possible to do if you work the same hour that the surgery is open as a result of this my son was unable to continue with the medication he needed. I don't find the staff very helpful or friendly and I certainly wouldn't recommend this surgery to anyone.
I have been a patient here for many years, and found all Doctors, Nurses, and staff to be excellent, in all aspects of their sevice they have, and are doing a brilliant job 5* from me,and Thank You
Dont write reviews but this place is shocking. My wife was told she needs to phone before 8 in the morning on the day to get an appointment. After advising that she works at this time all week and wouldnt be able to call, to which the receptionist told her its ''not her problem''. Poorly run.
I have been on the phone seens 8 am this morning it's joke tryed phoned them now over a 100 times and almost 200 times now still saying line busy this is terrible like they need to do something about it. This is terrible for a surgery.
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