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Chinese Wok St Austell

  1. Saint Austell
  2. St Blazey Meal Takeaway
  3. St Blazey Food

Reviews, get directions and contact details for Chinese Wok St Austell

Chinese Wok St Austell
Address: 51 Clifden Rd, Saint Austell PL25 4NZ, UK
Phone: 01726 432321
State: Cornwall
City: Saint Austell
Zip Code: PL25 4NZ

opening times

Monday: Closed
Tuesday: 5:00 – 10:00 PM
Wednesday: 5:00 – 10:00 PM
Thursday: 5:00 – 10:00 PM
Friday: 5:00 – 10:00 PM
Saturday: 4:30 – 10:00 PM
Sunday: 4:30 – 10:00 PM

Update Info

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Reviews
Drove out of our way en route elsewhere to come support this vegan takeaway. Whilst food was good, trying to get it was difficult so allow plenty of time if you're going. Lots of choices including nice desserts but it took 1.5 hours to get the food as you can't order in person or by phone despite having to call first to discuss allergies and then there was a delay with the online order reaching them. This caused some knock on effects for us so not a great experience for just wanting a quick takeaway on a long road trip although would still try it again someday. Vegetarian options: Vegan only place.
As a vegan who lives within a half hour drive, I really want to support this place…and it’s plant-based menu…but it’s really quite disappointing. Our recent order included tofu with peanut sauce and tofu with black bean sauce. On each dish the tofu pieces were quite small and there weren’t many of them. There wasn’t much sauce on either dish and the black bean sauce had a quite unpleasant, bitter taste. We ordered duckless pancakes in our online order but these weren’t available so we requested a refund, which was promised but hasn’t yet appeared. We also ordered plain noodles, which were incredibly salty maybe MSG? and pretty much inedible. Oddly we received three boxes of noodles, when we’d ordered one, but as they were inedible they went in the bin anyway. We had a previous order from them, which was much better. Think they must be really struggling and they clearly have supply, quality and customer service issues.
Ordered vegetables in black bean sauce, got beef and chicken in black bean, as a vegetarian that's pretty poor, surely can't be that hard to read a ticket correctly. As I'd worked all day and ordered later, after the lengthy wait to receive, it was just before 10 as we tried to call however they did not answer the phone so couldn't sort out. Left a voicemail but no reply. First and last time trying this place.
Food was OK. Took over 2 hours to arrive, despite stating 45 mins on delivery time. Continued to say 45 mins throughout our 2 hour wait. Tried to contact to find out where our order was and no answer. Delivery driver very pleasant.
Ordered the food on Friday night and after 10 minutes got a phone call from the restaurant saying their only driver broke down and couldn't deliver. I thought this was fair enough and the person on the phone said he would refund the money into my account and apologised for the inconvenience, However... I wake up on Saturday and the money was not refunded! I didn't think much of it because the plan was just to call again that evening and order the same thing. I call at 7pm and place the same order explaining the situation with money and they check and agree no refund was given so agree to just deliver that order and not issue a refund. at 9:40pm keep in mind the order was placed at 6:40pm I decide to call because the food is still nowhere to be seen to which they tell me I never placed an order and argue with me on the phone, after a back and forth they see I actually did place the order and they say it's currently cooking still how does it take 3 hours to cook curry and noodles? but I continued to be polite and say it was fine and I didn't mind the wait as long as everything was okay. The shop closes at 10 so at this point I lose the ability to contact them. The food took another hour to arrive, The order I placed at 6:40 didn't arrive at my house until 11pm and all I ordered was a beef curry, beef chow mein, onion rings and a bubble tea which you have to make yourself anyway The food arrived cold and inedible with thick layers of oil on the top that wouldn't mix in, the onion rings were more like wet yorkshire puddings dipped in oil and salt, the noodles were cold and the beef was tougher than leather. The curry was the worst part which is why I attached a photo. I called the following day since the shop was closed by the time the food arrived asking for a refund which they rejected and had the audacity to say I was to blame for the food being late and it definitely wouldn't have been cold... what???? If I could give it less than 1 star I would and I would only recommend eating here if you enjoy being degraded and spoken down to on the phone, like the gamble of actually being able to eat that night or not and have a legitimate death wish. I've seen reviews saying they wouldn't feed the food to their dogs and while I agree I don't think any dog with a nose would eat it even if you tried. I also forgot to mention -- they hung up on me mid sentence. Staff: 0/10 I've never been disrespected more by a person in my life Food: 0/10 Cold, Disgusting and a good chance you wont even get it Customer service: 0/10 Its never the shops fault, somehow it will be your fault the food is cold and your fault the food wasn't delivered in time and you wont be entitled to a refund either because somehow they will find a way to blame you for how the food is cooked as if you're the one cooking it. The place is a joke, you'd get more value for money paying someone to use your tongue as toilet paper because at least you're likely to get the service you pay for and it would probably taste better.
I ordered prawn toast got the thickest crust iv ever seen from the end of a loaf I ordered a salt and pepper chicken and it was over cooked and dry it was the most pathetic chicken iv ever had the vegetables that were with the chicken was burned. I ordered 3 drinks out of the 3 only 2 drinks arrived and 1 was the wrong drink The fried rice was ok but it wasn't seasoned properly there was also alot of oil in the bottom of the pots they arrived in. Iv ordered from here before the food can some times be ok but most of the time the orders are wrong and they will refuse to sort it same night until you threaten to refund through PayPal then they suddenly care about sorting it over all a pathetic take away
Terrible service this evening, ordered at 7.40 pm and received after 10pm ,after the resturant was closed so couldn't check where our order was while we were waiting , Food was awful, the worst Chinese I've had ,rice was hard, all food was cold, the noodles were that salty we couldn't eat them. If the resturant is too busy it should stop taking orders not keep receiving orders but then can't fulfil the orders received correctly. Complete waste of money, I have requested a refund!!!!!! I will not ever waste my money ordering again.
this Chinese is not the best waited 2 hours for it to come, and then it gets here n i’ve ordered a red bull and they gave me a 49p energy drink which they obviously went to a local shop and got and there food don’t even get me started overall i give it a 2/10
I ordered noodles 2x chicken balls and chips chilli sauce etc and basically the man said it would cost me £33.90 he charged my fiancée £44. 90 he also got all the orders wrong this man also treated my fiancée with disrespect and my fiancee has adhd he was really really rude he also wasn't wearing a face covering. To be honest I would love him to do this to someone who has schizophrenia he wouldn't last five seconds and also he had a phone call from an elderly lady and he was rude to her as well guys please do NOT go to this place to buy Chinese they arent worth the food go to roache or kung they are delicious
Food was ordered for 7.05, wasn't cooked until 7.30 but didn't arrive until 8.00. When it did arrive it was very disappointing: Spare ribs were almost cold & the sauce runny Sweet & sour chicken balls had very little chicken in them Beef & mushroom was virtually all mushroom & greasy sauce Prawn chow mein had only 8 prawns in it Foo young wasn't bad as was the fried rice I'd ordered from them a while ago with no problems but this time a lot went in the bin I expect better, will not be ordering from them again
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Chinese Wok St Austell map

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