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CeX

  1. Burgess Hill
  2. Burgess Hill Electronics Store

Reviews, get directions and contact details for CeX

CeX

Story

CeX buy, sell and exchange technology and entertainment. Our range includes mobile phones, video games, films, tablets, computers, cameras, iPods and digital electronics. Best cash prices paid instantly for sellers or exchange your old stuff for something new.

Address: 29 Market Place Shopping Centre Church Rd, Burgess Hill RH15 9BB, UK
Phone: 0330 123 5986
State: West Sussex
City: Burgess Hill
Zip Code: RH15 9BB

opening times

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 5:30 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:30 PM
Sunday: 10:00 AM – 4:00 PM

Update Info

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Reviews
I went in today with my son who had purchased an item in December and was now not working. It had a two year warranty and he had been told by online customer service to take it back. The shop assistant we spoke to was lovely and polite and asked us to come back in half an hour so they could test it. Which we did. On arrival back to the shop we were told it couldn't be refunded due to the item that was faulty was a free gift with the actual drawing tablet so there for not eligible. I asked how that was relevant as you needed all the parts for it to work, and customer services had said they would refund. The manager then popped his head out and abruptly said " let me see" my son handed him his phone to read. With that he said to his colleague " put it back on the shelf and give him the money " he was rude arrogant and his attitude was not what you would expect from a manager. I did tell him he needed to work on his customer service and he was rude. He didn't seem to have any respect for not only us but his colleagues. No apologies, what he should have said was he was sorry for the confusion and then taken it up with customer service himself, not been rude to us throwing his arms around and talking to us or his staff like dirt. My son is a good customer with this store, but I for one will not being using it again. I would like to stress the other two staff members in there were very professional and polite
Even though I showed that I had cash in hand, they did not allow me to check and buy the phone on the grounds that it was a very expensive product. I gave them my own two iPhones and told them to keep it, but they did not have the courtesy to show me the phone. I am asking you how I can buy the phone. It is very expensive when he shows a second-hand device. Is it cheap when I buy it? I ask you, who buys a second-hand phone without looking at it? This was very disrespectful behavior
BUYER BEWARE, this company/shop are con artists. Purchased a game on 22/12 as a Christmas present, took back 3/1 to exchange it as they already had it for a game that cost the same. The shop and two very unhelpful/rude staff members purchased it back at a lower price even though we had the receipt. They then charged the difference for the game we wanted to exchange it for. They explained that they offer a 2 day exchange policy after explaining it was a Christmas present they said it needed to be exchanged before the end of December, I didn't see any of these policies displayed in the shop. Awful customer service!
Great service! The staff are friendly, knowledgeable and go out of their way to help. I had a problem with my chromecast and they managed to fix it while I waited. This just highlights why we should 'shop local' to support our local businesses. Thanks very much, I'm delighted with the service and my purchases
I bought a pair of headphones from CEX not this particular store and when they arrived they where a different model and different colour and I wasn't exactly happy. I ended up going down to this store to see how they could help, and they couldn't of been more helpful not only did they say they would return it to the original store and send me the pair I wanted they said If that store dosnt have my pair I wanted they will refund me, I didn't have to mess around with any emails or mess around on some website they did it all for me and they where all super nice and polite :3 <3
Poor selection of products, some bizarre pricing, some of the second hand stuff you can buy cheaper new from Amazon, staff not helpful -won’t let you see items before buying.
The staff are fantastic...Knowledgable, friendly, enthusiastic and helpful. Particularly good with my children. Good choice and turnaround of Nintendo Switch games. We are happy to trade in old games for convenience. 5 star Thanks
Not bad, good selection of DVDs and games and phones. I wouldn't trade in stuff. Poor prices offered. Better to sell them privately.. they do have a lot of good stuff. If it wasn't for what they offer you as trade,it would have been five star.
The staff here are always helpful. The slightly older chap, maybe the manager, is always so helpful and knowledgeable. Thank you.
Fair deals, great knowledgeable staff. My sons favourite shop. Ladies, one of the staff is like well hench
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