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Bristol Street Motors Ford Orpington

  1. Orpington
  2. Orpington Car Dealer

Reviews, get directions and contact details for Bristol Street Motors Ford Orpington

Bristol Street Motors Ford Orpington
Address: Green Street Green, Orpington BR6 7LP, UK
Phone: 01689 473283
State: Greater London
City: Orpington
Zip Code: BR6 7LP

opening times

Monday: 9:00 AM – 7:00 PM
Tuesday: 9:00 AM – 7:00 PM
Wednesday: 9:00 AM – 7:00 PM
Thursday: 9:00 AM – 7:00 PM
Friday: 9:00 AM – 7:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info

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Reviews
I would like to say a huge thank you to Mike the manager and his team for the excellent customer service I received.nFrom the moment I got in touch, Mike and the team were professional, friendly, and incredibly helpful. They took the time to listen, explained everything clearly, and made sure everything was handled quickly and efficiently. It’s clear that Mike leads a team that genuinely cares about their customers and takes pride in delivering a very high standard of service.nNothing felt like too much trouble, and the whole experience was smooth and reassuring. It’s not often you come across such dedicated customer service these days, so it really stood out.nI would not hesitate to recommend Mike and the entire team. Thank you again for the outstanding support — it’s very much appreciated.nS M Buck & Son
I recently purchased a van from Luke at Ford Orpington Commercial Centre and the service was incredible from start to finish. Luke was knowledgeable, honest and made the whole process completely stress-free. Communication was excellent throughout and he went above and beyond to make sure everything was sorted quickly and efficiently. I couldn’t recommend Luke and the team at Ford Orpington highly enough
Absolute shambles of a garage. Had the wet belt changed along with lots of other work at the start of January. Had an oil leak and had to be re fixed TWICE. Upon the second re fix I asked them to treat it as a priory as it’s costing me days off work. 4 to be precise and give me clear updates. I heard nothing. I called at 4:20pm and the van hadn’t even been in the garage. You get rude stuff, constant waffle, and customer service where you feel they just don’t give a dam.Over the years I’ve purchased two vans with these and always get them serviced and MOT’ed with these guys. NEVER again. Upon my many trips into the service waiting room it’s full of many people with similar experiences. AVOID like the plague.
For the past three years I have been taking my car to this dealership as I always receive excellent customer service. I always see Emma in the service department who is not only so helpful but is knowledgeable about my car. She is always giving me good advice and I am kept up to date with calls on the progress of my car and if I do have to wait in the showroom you are made to feel so welcome by Emma and her team.nI will be continuing to use the dealership as you won’t get this anywhere else!
Poor Communication, Rude Staff, and Unacceptable ServicennMy car was already at the dealership for a service, so I called at around 12:00 to ask for a price to replace a fog lamp bulb and to request a battery health check. I was told my technician would call me back. No call was received.nnI rang again at approximately 14:00 and was then told that technicians do not phone customers, which directly contradicted what I had been told earlier. I had to explain my request for a second time. The staff member sounded uninterested and dismissive, but assured me they would obtain a price for the bulb and call me back.nnAfter waiting over an hour with no response, I called again and was told the parts department were carrying out a stock take. Despite this, I was told I would receive a call back within 10 minutes with a price. When I was eventually called back around 20 minutes later, I was informed that they still could not provide a price because the parts department were continuing the stock take. It is completely unreasonable that a stock take prevented the dealership from providing even a basic price for a simple bulb for the entire afternoon, yet this was never communicated upfront.nnWhen I went to collect the car, I was then informed that the brake fluid had not been changed as part of the service because they “didn’t get a chance to get round to it,” despite the car being with them all day. This was extremely disappointing and further reinforced the impression of poor organisation and time management.nnI do appreciate the efforts made by Hannah to try to rebuild some level of customer satisfaction, including offering a 10% discount. However, given the number of issues experienced throughout the day, this gesture felt largely pointless in the circumstances.nnOverall, the experience was frustrating and poorly managed from start to finish. Communication was inconsistent, staff were rude and appeared uninterested, and I was repeatedly left chasing for basic information. This is far below the standard of service I would expect from a professional dealership
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