Staff don't seem to have a clue about basic, common medications, what stock they have, or where to find it.nThe service always feels slow and clumsy.nThey also only ever stock the most expensive versions of basic medications and are not open to constructive feedback on this.
It ought to be a great community pharmacy; sadly it isn't. It may only need some really basic system and process review because everyone has to wait and the staff often take an inordinate length of time often looking seemingly randomly for orders Which is a pity because the GP process to commission prescriptions appears very efficient. I'm a big fan of Pharmacies and their ability to be an alternative option for minor ailments but Boots, Wivenhoe feels too busy and a dash chaotic...at the moment.
I only put one star I wouldn’t have given any if I’ve had a choice if I hadn’t of left one star I would not of been able to leave this review. I am absolutely fuming. My mother has been to the chemist six times in two days for one prescription, and every time she’s been messed around This time. The pharmacist was talking to her and he apologised that my mum explained that she came in four times previously and the Filipino girl called her a liar and told her no you haven’t. You have only been in here twice when it was actually proven, she had been in six times in all…. Who does she think she is tree in my mother like that and calling her a liar I’m complaining to BOOTS at the highest level and I hope she gets what he deserves.!!!!!
Very slow and every request seems to be problematic. The staff are polite and pleasant but no one seems to have any sense of urgency, even when customers are queing outside in the rain. I now have to travel into Colchester, where - surprise, surprise - I have found nothing but efficiency and speed of service.
It's not the quickest place on earth. 2 people in front of me. It took them 35 minutes before any prescriptions came out. Charged one person, then 20 minutes later, he told him no boots had what he required and had to refund him.nnWould be a brilliant place to read a book, as it's more boring than watching paint dry.
Directions to Boots Pharmacy with public transportation
The Flag
60 meters
721
74
74B
87
S1
Heath Road
270 meters
721
74
74B
87
S1
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