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Barclays Bank PLC

  1. Stoke-on-Trent
  2. Stoke On Trent Bank

Reviews, get directions and contact details for Barclays Bank PLC

Barclays Bank PLC
"For full details of branch opening hours, including reduced counter hours where applicable, and other service information, please go to 'Barclays Branch Finder'"
Address: Riverside, 2 Campbell Rd, Stoke-on-Trent ST4 4RJ, UK
Phone: 0845 755 5555
State: Stoke-on-Trent
City: Stoke-on-Trent
Zip Code: ST4 4RJ

opening times

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: Closed
Sunday: Closed

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Reviews
This bank is no longer fit for purpose! They no longer cater for business customers. One counter that closes at 2pm is simply not acceptable. Rather than having staff walking around with iPads who can’t actually help anyone as it seems they direct everyone to join the now one and only available counter once a business till. Try taking out the useless self service stations and putting the staff back behind a counter and open normal business hours like the old days, it actually worked. This new approach does not work and the couldn’t care less attitude of some of the staff is absolutely shocking! The so called management need to get a grip of this place, It’s beyond dreadful!
The staff at this branch was excellent. They value the customer and have a high regard for customer centric service. Thank you team Hanley!
Every time I go there, so far mainly to get myself approved/I.D checked in order to obtain a student overdraft. The only thing is helpful is the automatic doors, as they keep telling me the specialist are too busy, and strangely have 1 hour long dinner/lunch break and try again a different day, which the weirdest part is.. they only need to see my documents, scan them and that's it... the people there are not helpful and rather lazy, makes me want to switch banks.
Staff were extremely friendly and did as much as they could to help us. Wouldn't hesitate to visit again. Much better than the other branches I've visited.
Very nice service very good and friendly staff fast service the lady is very kind and helpful i forget her name but she is osm
I've been a business and personal customer for many years with no issues at all. This branch has gone down hill so much. Staff running around like headless chicken, when it comes to assistance atleast be helpful. Twice now I've experienced staff being rude to myself. After today I was told they couldn't help me, in a rudley manor at the end of the straw with them and definitely considering changing my banks.
Waiting time was terrible, this is the future of modern banking, no thanks
Been there a couple of time staff just walking round with laptops rude and unhelpful HQ need to go in look
Came hear to verify my account as it cannot be done using the app. Waited for more than 1.5 hours sitting. Most of the people are free and not checking on customers. Worst service ever. ** Went 2nd day and its the same. Worst bank ever. Doesn't deserve 1 star even. All of my friends also had the same experience. Halifax only took 10 min to complete my bank account after registration using the app. very friendly staff and services.. went there after the going to Barclays 3 times.. wasting a lot of time. neve again..
They really need to revaluate the working practices in this branch queuing for an hour to do a simple ten minute job One person on one till why 50 percent of the people waiting are after using that till Social distancing in place but no one actually on the designated spots . When the branch is empty staff members rude abrupt and . Telling you what you need to do
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Directions to Barclays Bank PLC with public transportation

Queensway 130 meters
24
Campbell Road 220 meters
24
Plough Motel 450 meters
24
Sainsbury Distribution 450 meters
24
Oakhill Avenue 470 meters
21

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