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Barclays Bank

  1. Stoke-on-Trent
  2. Stoke On Trent Bank

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Barclays Bank
Address: 36 Town Rd, Stoke-on-Trent ST1 2JQ, UK
Phone: 0345 734 5345
State: Stoke-on-Trent
City: Stoke-on-Trent
Zip Code: ST1 2JQ

opening times

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 10:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 3:00 PM
Sunday: Closed

Update Info

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Reviews
Called at the bank this morning to find every machine out of order, so the queue was ridiculous . Two counters with actual human beings to serve everyone. At least five staff just stood around with nothing to do....BRING BACK COUNTERS MANNED BY HUMANS...OR AT LEAST HAVE TWO EXTRA COUNTER FOR WHEN MACHINES DO NOT WORK. Was even given a large amount of money without it being in a bag....anybody could see what we was given. NOT impressed
7 years ago (29-03-2018)
I recently went in to a local branch to deposit money into my account to find that only one self service machines was working and two members of staff behind a counter and a line of customers waiting. The gentleman behind me went to the counter and was served I did the same due to having my baby with me and one of the cashiers said she was unable to serve me due to there being a line because she needed to serve the customers waiting before she could serve me. No one in the line had moved for at least 20 minutes which is why I decided to use the counter rather than waiting for the only self service machine. I found the member of staff to be very abrupt, she assumed I was at the back of the line when I'd actually already been queuing for 20 minutes before approaching the counter. I've been a customer with this bank for almost 30 years but the customer service I received today was appalling. It's about time to switch banks.
8 years ago (09-10-2017)
Can't even get an appointment. Managed to make it past the automated phone line asking for my account details (don't have any as I'm TRYING to be a new customer) only to be put through to what I'm assuming is a call centre in India. The person had no idea about places or areas in the UK and was asking questions about something I've already answered. I'm trying to get an appointment at my local branch (this one) and the person is telling me there are multiple branches showing up on the screen all around Staffordshire.. ...... That's great but I'd appreciate you looking at my local one. We eventually locate it after I have to give him the number, address and postcode of the branch! In the end im told ill have to wait a few weeks for an appointment. I said just forget it, I'll go somewhere else. It's as if they don't want your custom
8 years ago (25-04-2017)
very helpful, pity they do not check/empty the post box more regularly.
8 years ago (03-04-2017)
Looks like I'm not the only one having setting up a power of attorney with Barclays. what a difficult organisation to deal with. I certainly won't be opening an account of my own with them.
8 years ago (30-03-2017)
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