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B&Q

  1. Cheadle
  2. Cheadle Hulme Furniture Store
  3. Cheadle Home Goods Store

Reviews, get directions and contact details for B&Q

B&Q
Address: 5, Stanley Green Retail Park, Earl Rd, Cheadle Hulme, Cheadle SK8 6PT, UK
Phone: 0161 485 8807
State: Greater Manchester
City: Cheadle
Zip Code: SK8 6PT

opening times

Monday: 7:00 AM – 9:00 PM
Tuesday: 7:00 AM – 9:00 PM
Wednesday: 7:00 AM – 9:00 PM
Thursday: 7:00 AM – 9:00 PM
Friday: 7:00 AM – 9:00 PM
Saturday: 7:00 AM – 8:00 PM
Sunday: 10:00 AM – 4:00 PM

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Reviews
We encountered a complex credit note/refund issue and sought assistance from the shop manager. While other staff seemed unapproachable, Jamie stepped in and resolved everything with remarkable patience and a warm smile. We’re truly grateful for Jamie’s outstanding help and hope B&Q’s management fully recognizes his exceptional customer service!
I’m currently doing construction work and shop at B&Q stores almost every day, but I’m really disappointed with the Handforth branch and its management.nEvery time I visit this store, the staff are extremely rude, unhelpful, and show no willingness to assist customers.nnToday, I asked a female staff member to help me find the box of an item I couldn’t locate on the shelves. She very rudely replied, “I don’t know — if there’s no box, it means we don’t have it.” When I said I couldn’t find it, she told me to “go stand over there and wait for someone.”nThen I asked another staff member who was walking by if he could help, and without even stopping, he said, “I can’t.” Eventually, after a long wait, someone finally came and pointed it out with zero interest.nnLater, I tried to return an item that had been incorrectly scanned by their own staff, but they refused to take it back even though the barcode was still on it.nIf the staff are that tired and unhappy, they shouldn’t be working in customer service.nnThis has been one of the worst shopping experiences I’ve ever had at B&Q, and I will definitely not recommend the Handforth branch to anyone.
I would like to thank Brad for his excellent customer service today. I attended the store regarding a new bathroom and Brad gave me a lot of information and options that the store could provide. I would definitely recommend this store with great customer service from the bathroom department.
I have become a regular customer at the Handforth B&Q whilst undertaking a big project, requiring a lot of the wood cutting service and advice from staff as I'm a complete novice and learning as I go. All staff are pleasant and friendly, however Steve has really stood out as someone who goes above and beyond his role to help in whatever way he can. Nothing has been too much for him, he seems to be the one all staff turn to for advice whenever we have had questions which has been often! And Steve has gone out of his way to help in whatever way he can, and provided excellent knowledge and expertise. It's nice to have a customer advisor who understands the products and can help direct you to what you need. Steve is an absolute legend - we hope that he gets the credit he deserves for all his hard work.nnCheers Steve, we'll continue coming to this store because of you!
Appalling customer service – unacceptable behaviour from a senior staff membernnI had one of the worst customer service experiences I’ve ever encountered at this B&Q store, thanks to a staff member named Hayley, who is supposedly a Team Leader of 8 years as shown on her badge. Her behaviour was absolutely disgraceful.nnFrom the moment I approached her, she was rude, dismissive, aggressive, and argumentative. When discussing an issue with a return, Hayley admitted herself that she should have issued an exchange instead of a refund, but then followed this up by snapping “Don’t tell me how to do my job.”nnFrankly, I was stunned. That kind of attitude is completely unacceptable, especially from someone in a leadership position. There was no willingness to listen, no accountability, and no professionalism — just hostility.nnDisgusting behaviour from someone who is meant to represent the company and support customers. If this is how B&Q allows senior staff to behave, it seriously damages confidence in the brand.nnUltimately, the floor manager, Jamie was forced to provide further guidance and instructions for her.nnI strongly urge management to review this incident, and Hayley's position withing the company. No customer should be treated with such disrespect.
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