Autoglass® Head Office

Reviews, get directions and contact details for Autoglass® Head Office

Address: 1 Priory Buisness Park, Bedford MK44 3US, UK

Phone: 01234 273636

Website

State: Bedford

City: Bedford

Zip Code: MK44 3US

opening times

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

A word of caution about letting an Autoglass Engineer drive your car for a 'camera calibration'.  The calibration drive resulted in the Engineer spinning the vehicle off of a dual carriageway, and crashing it through road signage and into a fence. The photo's of the crash suggest the driver was speeding when he lost control of my vehicle.  At first my insurance were wrongly pursued by the Highways Agency for damages.  Vehicle repairs took 3 months, followed by another two months to get the last few bits sorted. Autoglass' insurance paid the garage over £10,000 to fix the damage. However, Autoglass never compensated me for the inconvenience and never apologized.  I still have a 'notification' against my name on the insurance database, which does effect my premium.  The engineer who crashed my car wasn't disciplined in anyway, their investigation summarised the incident with the following statement 'he didn't know why the car lost control'.  Worried the car was faulty I asked BMW to investigate. The diagnostics carried out by BMW found no fault with the car, the cause of the car leaving the road/was assumed to be excessive speed and the loss of driver control.  I think it is fair to say they have lost a customer for life.

Very good service. Nice warm place to sit and wait. Hot drinks available and toilet facilities. Suggest taking something to eat if over lunchtime. Places to walk nearby.

Autoglass advertise their service all the time. They have an exclusive deal with Admiral Car Insurance and perhaps others. But try book a windscreen repair replacement and you get told it will take 2 weeks to get an appointment! Really? When the damage is in the line of sight and if I'm correct this makes the car illegal to drive on the road. Are they over stretched? Should they be advertising for work they can't do in a timely manner. Other companies can replace in a few days. But if I use one of them Admiral reimburse just £50. Poor service from both companies who should do better. Perhaps if they spent less on advertising and more on staff they would be able to provide the service they claim in their advertising. Misleading advertising I think!

Booked On Line an appointment, and paid for it £25.00 via my Insurance company Admiral, who where excellent  for my daughters car, the arranged location.  This was on a Wednesday, she was travelling some 300 miles on the Friday. So, a repair of a 'chip' at her place of work was ideal.  We were told they would arrive 10-17.00 Booking and payment was straight forward.  Day of the repair,  NOTHING  no one turned up, AND NO courtesy call that for what ever reason they did not turn up.  My daughter called them, at 16.30  only to be told,  The date booked actually was not available the system should not have allowed you to book it.??!!!! WHAT!!??? NO apology, more  importantly HOW CAN WE RESOLVE OURE MISTAKE???  The only option was my daughter had to drive miles the next day to a fixed site for the repair to take place.  I have tried to call and discuss my daughters disgraceful treatment, lost my call twice, the third, spoke to someone, and transferred, and yes another dropped call!!!!!!  I emailed Customer Service, and they left a message to call them on a dedicated number now tried FOUR times each time to say " No one in Customer Service is available to take my call,  the Mail Box is full, so I could not leave a messageCall Back Later" !!! Honestly what a shambles.  I am looking forward to speak to someone, when ever that may be.

Unfortunately auto glass is the only approved repair centre on my insurance Churchill. They do not come out to replace windows that are broken on site and expect you to drive over half an hour to the nearest centre and wait over 90 minutes while this is completed. For someone working full time with a broken window this is completely useless.

Have a 1980 reliant scimitar these lads sorted for me, nothing but praises for chrisService:&nbsp;Auto windshield repair

Damaged the car when fitting a new screen then sent another fitter round who damaged it more. Won’t repair the damage. Useless and inconsistent!!Service:&nbsp;Auto windshield replacement

Seriously bad company to deal with, 5 different appointments and still no windscreen, 1. Turned up no windscreen,  2 small bulge in tyre couldn't do windscreen with the tyre bulge, had tyre replaced. 3rd appointment, didn't show, apparently windscreen now damaged, 4th appointment,  no show technician off work, 5th appointment same as forth. Absolutely disgraceful,  have 6th appointment on 14th and I'm not holding my breath. Follow up.  Having now emailed the Executive offices I have at last had the problem resolved,  I now have a windscreen, the Executive office had it all dealt with in a matter of days.Service:&nbsp;Auto windshield replacement

Autoglass appears to be a high-quality, customer-oriented company until you work with them through time. I faithfully used their app and scheduled an appointment based on their procurement of replacement glass and their service schedule. As soon as I paid for their procurement, the glass was not procured and they pushed out the service date by 12 days. Curious coincidence? I don't think so. Beware their proactive facade!

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Priory Business Park 80 meters

Priory Business Park 100 meters

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Autoglass® Head Office

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