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Wren Kitchens

  1. Dudley
  2. Brierley Hill Furniture Store

Reviews, get directions and contact details for Wren Kitchens

Wren Kitchens
"At Wren, we like to do things a little differently. We work with you from start to finish, to make sure we create your dream kitchen at the right price for you. We call this The Wren Way."
Address: 9b, Merry Hill Retail Park, Merry Hill, Brierley Hill, Dudley DY5 1SY, UK
Phone: 01384 887999
State: West Midlands
City: Dudley
Zip Code: DY5 1SY

opening times

Monday: 9:00 AM – 8:00 PM
Tuesday: 9:00 AM – 8:00 PM
Wednesday: 9:00 AM – 8:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 8:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 10:30 AM – 5:00 PM

Update Info

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Reviews
Excellent Service , the designer was very helpful and kind . We now have the kitchen of our dreams and couldn't be happier , the help was given at every step of the way and especially Elena who is a member of the Merry Hill Branch team , who was and has been excellent , her customer service from start to end has been outstanding and the after sales has been just as good,a very easy and stress free process from start to end
Would I recommend Wren Kitchens is what I've been asked a lot by friends and colleagues, and I'm in two minds about it. The design team were great. As you can see from the photo, it's a difficult space with weird angles behind the camera. They did amazing with the space and I'm really happy with it. My fitter was great, went above and beyond, however the fitters they hire are just fitters that you can contact and pay less than half the price for yourself. I choose to pay the extra for fitting as everything is central, if anything goes wrong Wren will need to sort it. So I thought of it as a bit of extra insurance. The negatives: looking back I feel I was pressured to sign. The quote that stands out to me was "we can give you that free ex-display sink and tap but if you don't sign today, I don't know if it will be avaliable or not". When we had the final price, I was asked my budget which I hadn't mentioned until this point. Once I told them, there seemed to be a lot of wriggle room go get it down to my price. In the end, I didn't get that free sink, but they knocked off some money to make up for that which was fine as an outcome. However, the major downfall here was the difficulty contacting my design team or the store manager after paying. They do send automated emails at trigger points, and central office call before the date of fitting. However, I called 4 times to speak to my design person at the store. Each time told he would call me back, on the 4th call I was told he no longer works there and I should have been told this. He also didnt answer any emails I sent but he may have been given a new email address at the other store he now works at to be fair. Asked to speak to a manager 3 times after this, was told he was not free but would call back. Never received that call back. Here's my conclusion - IF everything goes well, and you don't need to chase Wren, you will not have any issues and will be happy overall. However, I can see that if anything did go wrong, being able to contact those who you need to at the store will be a chore, and I'm not the only one to point out the difficulty of communication from the store judging by online reviews. Once I signed, I felt like the store itself wiped their hands clean of me which wasn't a nice feeling to go away with. Overall, happy with my kitchen, happy with the before sales, designing, and an amazing fitter who told me he earns less than Wren make from me paying Wren to install which was sad to hear. Not happy with the store not really seeming that bothered once you've paid. I probably wouldn't use Wren again based on the above niggles in all honesty. This isn't a complaint, just an outline of my overall experience from start to finish - I am happy with my kitchen overall.
Absolutely shocking. Decided to have a Wren kitchen on recommendation from family members. Had nothing but trouble with damaged and marked doors/panels. Must have had 6 or 7 parts reordered so far. At time of writing this review we are still waiting on one particular door which has been reordered three times now. When your paying nearly £15,000 for a kitchen you expect better workmanship. We were advised by our fitter originally to go with Howdens but because we liked the look and quality in Wrens showroom we went with them,what a big mistake that was. Waiting for panels and door replacements has turned a 4 to 5 week planned fit well into two months. I will be advising friends and family to go with anyone apart from Wren in the future. I will be going into the showroom where we had the kitchen from to have a meeting with the top manager to air my complaints.
Good selection of kitchens, however being ambushed by the sales team as soon as my toe entered the door wasn't a pleasant experience and put me off really looking.
Kitchen fitter very rushed Finer detail missed, but generally good product. Just checking out after care, will keep you informed
My wren kitchen is being installed. This is not a cheap kitchen .So you would expect the after sales service to be of an equal standard. Wren are all to happy to help so long as your paying for any extras. So why isn't the support as good as the anitial buying experience. Sort it out Wren . It's no joke having to have no cooking facilities. Customer Service is lacking and empathy is non existent!
Hands down the largest and best kitchen showroom in the area. Massive range available in tons of different styles to suit every budget. Plenty of parking on site. Staff are friendly and helpful. Appointment service is worth it for the 3D design process to help visualise your options.
We had the best experience in designing our kitchen with Elena Pugliese in Wren Kitchen Merry Hill! She took the ideas in my head and gave them life..and she also made possible things we never considered we could have: wine rack, all washing appliances nxtvto each other! Cant wait to see it delivered and installed! So far happy!
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Wren Kitchens map

Directions to Wren Kitchens with public transportation

Mill St 120 meters
142
142A
15
15A
2
226
226A
25
8
X10
Corbett Rd 230 meters
142
142A
8
Merry Hill Bus Station 310 meters
002
13
142
142A
14A
15
15A
17H
18
226
226A
24
25
3
4M
7
8
X10
Two Woods Lane 330 meters
002
13
14A
17H
18
24
3
4M
7
X10
Merry Hill Centre 350 meters
25
8

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