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Widbrook Medical Practice

  1. Trowbridge
  2. Trowbridge Doctor

Reviews, get directions and contact details for Widbrook Medical Practice

Address: 72 Wingfield Rd, Trowbridge BA14 9EN, UK
Phone: 01225 757120
State: Wiltshire
City: Trowbridge
Zip Code: BA14 9EN

opening times

Monday: 8:00 AM – 9:00 PM
Tuesday: 8:00 AM – 9:00 PM
Wednesday: 8:00 AM – 9:00 PM
Thursday: 8:00 AM – 9:00 PM
Friday: 8:00 AM – 9:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
Moved to Wiltshire last year and this was our closest surgery. Good reviews on NHS choices but my experience has been anything but. I had excruciating kidney stone pain one morning and called to ask for an emergency appointment. The earliest they could see me was 3 hours away. I accepted. When the pain got worse I called to ask if they could see me earlier and they said no, I should take a paracetamol. When I eventually did see a doctor she was horrified that the receptionist had not passed on the information to an actual doctor, as she would certainly have pushed an appointment if I was in that much pain. At first though, the doctor blamed me for not saying the word "emergency" or being forceful enough on the phone. Once I told her that I had used the word several times, she backed down from making it sound like my fault. Speaking to a doctor friend of mine his eyes just got bigger and bigger as I told the story. He couldn't believe it. In another instance my daughter was being seen by an audiologist before we moved to Wiltshire and on our first visit over a year ago we asked for her to be referred to an audiologist to continue her checkups. The surgery has not yet sent the letter out. It's not as if we're still waiting for the audiologist to get back to us. Widbrook surgery hasn't even sent the referral yet and it's been more than a YEAR. After numerous phone calls all we ever get is "Oh, no it looks like it hasn't been done yet. I'll get the doctor to do it and call you back" Nothing. Today I tried once more to see if it's been done. Can't get through. It's nearly 12 noon and you can't get hold of anyone even to ask a question. Anti biotics are given out freely with no tests to check if you need them, and don't even get me started on the appointments procedure. You have to call starting at 8.30 if you want an appointment that day and I'm frequently still trying at 10.30. Even patients who get up early and physically queue at the surgery aren't guaranteed an appointment and when they get to the reception desk they are turned away and told to come back the next morning and try again. You have to know when you're going to be ill with this surgery. Booking in advance isn't a problem but when you need to see a doctor in the next 36 hours, forget it. Apparently the surgery is now on special measures for being so abominable. Moving the whole family to another surgery today!
Overall bad experience. This was our family practice from when I was born, and due to family all being registered and the Drs knowing us we never moved. Despite all the harm caused by the Gps primarily due to the need to save money. You literally have to by dying on the floor for them to see you or send you for a referral. So it comes to no surprise to see they did so poorly on the CQC report. The only good Dr they had, left as they would not allow him to expand the services. Again to conserve money. I have had several allergic reactions and requested to be referred to a specialist Gastro and Dermatologist and they wont refer me as my condition is non-life threatening. My grandmother nearly died of Diabetic Coma as the GP Dr Nath kept telling her its all in her head. My mother nearly died of exploded Gallbladder as they refused to refer her to a specialist. She suffered for 10 years! Yet we stupidly stayed with them, even though on two occasions they nearly caused death in my family. I was point blank refused treatment by Dr Fogget as I was a student and at my appointment she said go register elsewhere! Even though she was my registered GP and she knows my full record and health background. My family have now all moved away from Widbrook, something we should have done 20 years ago. I do not recommend anyone to go there especially if you have serious conditions that can potentially be life threatening. Unless you are seeing a locum who doesn't care about "Wasting money" and will actually get referrals done for you and take you seriously.
First of all don't even bother trying to ring up for an appointment because you either have to wait 15 minutes too get a further response too wait longer or get a short and clipped answer as they announce they are just about to go on their breaks - despite seeming to do nothing but stare at their computer screen when you're there. Despite the constant urging too see a doctor after about a week of trying you are fortunate enough to get one for next week! so you better hope that your not in any severe pain/urgency and if so, good luck. When walking through the doors you are overwhelmed by the unwelcoming atmosphere that seems to loom there as the receptionist greats you with a careless and unmindful approach of people's emotional state and wellbeing. After signing in with nothing short of a smile, you await further instructions to sit and guess what... Wait another 20 minutes due to running late by approximately 30 minutes to an hour, depends how fortunate you are. Getting your prescription or diagnostic seems to be the only silver lining from this but alas, awaiting results seems to be the same old same old. It will take you just about the time it has for your medical illness to kill you off; especially as the doctors seem unbothered to address them and give the immediate attention you may/may not need instead allowing you to call up every few days with the same dull response from the receptionist. Overall, this surgery is the most unsatisfactory and unpleasant place I have been too and would rather travel 15 miles away despite the unconvenience it takes just to avoid this place :
Receptionist was very rude when I went to see about an appointment for a flu jab. See said you don’t look over 65 to me !! I said sorry !! I’m diabetic and I need a flu jab ! And I’d have to wait another two weeks as they had run out of vaccines. Also try to get an appointment to see a doctor that’s a joke!! Don’t bother if you need emergency appointment just go to a&e !!
Lovely staff, especially in the pharmacy, always so helpful and understanding, very friendly receptionists and comforting atmosphere.
Absolute joke, been trying to get a repeat prescription for a week now. Every day I am told it has been sorted and the pharmacy have no record. Terrible
The staff wish you were dead, don’t go there!!!!
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