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Well Dartford - Instone Road

  1. Dartford
  2. Dartford Pharmacy

Reviews, get directions and contact details for Well Dartford - Instone Road

"We’ve been helping customers in our local pharmacies for over 70 years. To reduce the time you have to spend waiting for your prescription, we’ve redesigned our dispensing process and introduced new stock monitoring measures. These changes also mean our pharmacists have more time to answer questions and offer support and advice, saving you a trip to the doctor.We also offer a range of services in our community pharmacies, from flu jabs to free NHS blood pressure checks for over 40s and stop smoking support. The services we offer vary between stores, so check our pharmacy finder to see what’s available at your local Well Pharmacy."
Address: Horsmans Place Surgery, Instone Rd, Dartford DA1 2JP, UK
Phone: 01322 227930
State: Kent
City: Dartford
Zip Code: DA1 2JP

opening times

Monday: 8:30 AM – 6:15 PM
Tuesday: 8:30 AM – 6:15 PM
Wednesday: 8:30 AM – 6:15 PM
Thursday: 8:30 AM – 6:15 PM
Friday: 8:30 AM – 6:15 PM
Saturday: Closed
Sunday: Closed

Update Info
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Reviews
Whenever i try and call the pharmacy, i NEVER get an answer. my nan is disabled and replies on the pharmacy delivering her medication. or me getting it when i am able. I've tried to call on separate occasions and never get an answer. my nan is house bound so when she cant get through she CANNOT walk down to get them. Disappointing service. Not helpful for their disabled patients.
Utterly reprehensible service. Man serving me was incompetent in every aspect - did not understand what product I was asking for over the counter behind him, genuinely seemed as if he had never heard of the painkiller I was asking for that I could see in front of me. Picked up the wrong kind, then could not use the card machine without help from another member of staff. After he handed me the item once I’d paid, I noticed it was the wrong kind and tried to point to the correct item that I could see he could not see it…. I offered to just buy both kinds to save him the hassle of having to refund when he could not use the till properly without help. This was not allowed as I was not allowed to buy two different painkillers. Made such a fuss of having to refund that in the end I just gave up and accepted the item that I did not want. Was told that my rude attitude would not be welcome back in their store - what’s most mind boggling is that they genuinely believe I would ever want to return when their workers are not only inept but also lack literally any modicum of customer service. This ‘pharmacy’ is not fit for the purpose!!!
Dreadful! They may aswell not have a phone at the pharmacy because they never answer it, I've tried calling over 60 times all morning with no luck. As someone said below you will be dead by the time you get through to someone, there is no urgency at this pharmacy. Edit - I just went down to the pharmacy after work and the shutter is down and a note on the door stating they are closed due to staff shortage, Unbelievable.
This pharmacy has gone from bad to worse. Every time I go there, they are closed. I tried to get away from them by transferring to Boots at Bluewater. they made a total mess of that too.. 3 weeks later, I am still without my tabs. Mine are only prescription vitamins but I feels sorry for anyone who really cannot be without their meds. Avoid Well Pharmacy at all cost.
Used to be such a great chemist, now most of the staff are rude and have no idea what they are doing Not only have I been sent the wrong medication on a few occasions, they have now lost a medication that I was supposed to start on Monday, it’s now Thursday Assured me they would have it ready for me today, get there and they are closed ahead of time How can a head pharmacist not be aware of where my medication is ? Dangerous pharmacy in my opinion!!!
If I could give zero stars are would - staff are absolutely useless - totally incompetent and they are allowed to dispense medication! I now have to make a fourth trip there to sort out their mess!
I have always found the staff extremely helpful in arranging and ordering my medication. Never had an issue and always found them very personable
Useless chemist with rude staff who haven't grasped the concept of knowing that when the telephone rings it requires answering. You'll end up dead before they answer.
Tactless unprofessional and rude i asked for help and advice due to my 9yr old son having an ear infection and wanted something age appropriate for pain relief or something like an ear spray, I'd all ready taken my son to the doctor and told the doctor more than once that he was in a lot of pain the doctor said he couldn't give my son any antibiotics due to an unsettle tummy but prescribed something for that instead so i thought I'd get something over the counter i asked for advise and help on which would be the best thing to get, the response i got was i should have asked the doctor, i told the woman i thought it was unprofessional of her and it wasn't an unreasonable request to ask for help. So i get home called up to complain i was livid my son the night before was in tears and slept on the sofa, i asked to speak to someone in charge a manager she wasnt at all helpful btw she wasnt in charge and she was absolutely unsympathetic and couldn't care less and was justifying what the other woman said, i thought pharmacist were they to help people not to make sarcastic comments!!!!
This is such a friendly pharmacy the staff are alway's so helpful
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