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Waitrose

  1. Portishead
  2. Portishead And North Weston Store
  3. Portishead And North Weston Clothing Store

Reviews, get directions and contact details for Waitrose

Waitrose
Address: Harbour Rd, Portishead BS20 7DE, UK
Phone: 01275 847907
State: North Somerset
City: Portishead
Zip Code: BS20 7DE

opening times

Monday: 7:00 AM – 9:00 PM
Tuesday: 7:00 AM – 9:00 PM
Wednesday: 7:00 AM – 9:00 PM
Thursday: 7:00 AM – 9:00 PM
Friday: 7:00 AM – 9:00 PM
Saturday: 7:00 AM – 8:00 PM
Sunday: 10:30 AM – 4:30 PM

Update Info
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Reviews
Extremely helpful staff. One lady in particular, forgot to ask her name. Went out of her way to help me and my twin brother to find a cake.nnWe both have a nut allergy and she was super understanding and helped us to look for a cake that we could eat.nnThe only one we could eat was too expensive and we couldn’t afford it.nnShe very kindly offered to do a discount so that we could afford it.nThis act of kindness made our day. We can’t thank her enough.nnWe need more people like her in the world.
Emma at the Sushi Daily counter, is an absolute star! We often need sushi at short notice, with specific dietary requirements. Emma is always efficient, informative, and helpful… and forever with a smile on her face! The sushi’s amazing too! Wouldn’t go anywhere else!
Our son is autistic and has severe learning difficulties. He is mobile and enjoys shopping in local supermarkets for his favourites treats. He is always accompanied by a carer. He is well known in all of the shops, supermarkets, gym, restaurants in the town. Many people know him and talk to him. He enjoys talking to people. He is generally shown kindness and compassion from most people. He likes to talk and introduce himself to people, it’s his way of trying to be normal. However, on October 6th he was presented with a verbal notice that he was banned from Waitrose Portishead store.nnApparently, he introduced himself to a member of staff, who was seemingly upset by his attention. However, nothing untoward happened, the carer was with him and confirmed this. It seems now that his presence in the Waitrose store is unwelcome. Nevertheless, many of the staff at Waitrose are used to his presence and are kind enough to greet him and talk to him without fear or upset.nThe Store Manager said he acted inline with the stores policies. Policies which have never been presented or explained to us.nnOn three separate occasions we have asked for a written explanation of why this ban has been imposed. All we have received is a generic notice which infers criminality and is completely inappropriate. Waitrose customer services has attempted to avoid giving a true explanation to our complaint against the store giving no reason for the ban other than “all appropriate policy and procedures have been followed”. We have learned that even the staff have been told not to enter into discussion with us! One wonders why?? Is it that they might let slip any possible alternative reason why our son is not welcome in the Waitrose Store. We leave that to the reader of our review to speculate on this.nnWe understand that there may be partners and customers who find our sons behaviour odd. That’s something we can’t change. We get it! However, there are many who are humane, who understand and show benevolence, kindness and care. It would help Waitrose if you considered putting some effort into your equality and diversity training for both managers and staff concerning not only with internal staff relations but also your service delivery to customers. Sadly, this is not present in all society. There are many who “talk the talk” but don’t “walk the walk” with their Policies. Something to remember Waitrose. It seems to us that there is a lack of understanding and approach in your policies to show compassion and consideration towards mental disabilitynnWe believe we are owed an apology and the ban revoked.nnWe would like to hear from other customers who have received similar treatment from Waitrose Portishead
Many thanks to Yvonne, Young John & Ian, for all your help & kindness today.nOur car broke down in the Waitrose car park. You all went above & beyond to help, you are a credit to Waitrose.nWe are lucky to have this store in Portishead.
Great selection of products. Clean store. Friendly staff
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