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Virgin Money

  1. Liverpool
  2. Liverpool Bank & Building Societies

Reviews, get directions and contact details for Virgin Money

Virgin Money

About

Virgin Money is on a quest to make banking better. We offer great value, straightforward products that are easy to understand, easy to set up and easy to manage, in Store or online.

Address: 53 Lord Street , Liverpool L2 6PB, XMS, GB
Phone: 0151 236 2412
State: XMS
City: Liverpool
Zip Code: L2 6PB

opening times

Monday: 09:00-17:00
Tuesday: 09:30-17:00
Wednesday: 09:00-17:00
Thursday: 09:00-17:00
Friday: 09:00-17:00
Saturday: 09:00-12:00

Update Info

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Reviews
The absolute weirdest of experiences. Having had to travel to Liverpool as it's the only Virgin Branch open on a Saturday for a few hours... I was met by a gentleman who looked like he'd just woke up from his office, and was dressed head to toe in a tracksuit, no Virgin uniform, no name badge, and wearing trainers. Had to ask if he did indeed work there before sharing any of my details. Unfortunately he hardly spoke a word of clear English either, so we never actually got served properly... And had the weirdest of interactions trying to be understood. I entered wanting to open a second account, left wanting to close my first one. Come on Virgin Money, you might as well not have a branch if this level of brand damage is accepted. Really poor.
I was moved from Yorkshire Bank to Virgin Money. I now have no branch address to fill in forms. I was put through to an Indian guy who I couldn’t understand as his English was so poor. I plan to move my account to a bank that employs people who can understand English.
Useless!! I phoned and got a recorded message asking for my name and number and saying “… we’ll call you back outside business hours…” What good is that? The 0345 number is no better— waited half an hour only to be told that I needed to go into the Branch and “…they don’t answer the phone because they’re VERY busy!!! Ha ha. Bye bye Virgin, account is being closed!!
Amazing service. Supported me using the cash machine paying in cash and also at the desk when it didn't work. Others members also chatted to me and where very nice. Highly recommended for support.
Dreadful ! At least that was my experience; One staff member really needs lessons in customer care.
Nice clean bank easy to use cash machines indoors. Staff helpful.
If you work, you can't get to the bank as it shuts at 2pm and is shut weekends so how can I get any money out?
Spot on ,quick efficient staff , very curtious pleasure to pop in
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