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Halifax

  1. Liverpool
  2. Liverpool Bank & Building Societies

Reviews, get directions and contact details for Halifax

"Halifax is a unique bank on the high street. Halifax colleagues go the extra mile to make things easier for customers, removing barriers and complexity from their everyday lives whether in a branch, online or over the phone.To find out what accessibility services are available in your local branch, search for it in our branch finder."
Address: 30 Allerton Road , Liverpool L18 1LN, LIV, GB
Phone: 0151 734 4911
State: LIV
City: Liverpool
Zip Code: L18 1LN

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Reviews
Liverpool have the worst staff in all there Halifax branches. Honestly no manners, no concept of friendly interaction. It's like your annoying them coming to do banking. Staff like this will add to all robot's taking over there job's.
Was told I handed in less cash at the counter after asking the clerk, I know the machine counts notes, but stll! I also still am appalled that whilst living in the city centre, my bank card couldn't be send to the branch, leaving me endlessly withdrawing cash. Not too mention countless security blocks and freezes on my card, making it impossible for me to go about my business, pay for accomodation, travel & eat!
No staff. You're lucky if there's ever more than one person on the tills and front desk. The staff are friendly enough but are always milling around telling you to use machines or online banking but other than that you're snookered if you want help. Waited in a queue for 25 minutes and when I finally got to the front of the queue the sole member of staff on the tills logged off to go on a break. I don't blame her because she'd probably been stuck on her own all morning. Personally I'd say the blame lies at the feet of the manager because every other Halifax branch in Merseyside is well staffed and well organised.
Some of the rudest people I have ever encountered at this branch. One of the more senior members of staff with curly blonde-ish hair is beyond condescending. Customer service training would not go amiss! The opening hours are also ridiculous. I am a key worker 9-6 Monday to Friday and had to take a morning off just to come in to the bank. Cutting your opening hours and days will only mean the same amount of people are trying to access services in a shorter space of time - how does that help in a pandemic?
not many staff, but since i don't talk to them anyway, its a nice place. When there is staff, good customer service, very nice people! Also the place smells very nice, strawberries maybe?
Very unprofessional staff. I was in the enquiry queue yesterday and the young woman on the desk was explaining something to a potential customer whose first language was not English. As she was speaking, another young woman staff member interrupted saying "I told you all this last time you came in!" in a loud and hostile manner. The customer seemed embarrassed and distressed and wanted to leave quickly. As she took her ID back the first woman said "Rude!" as loudly and aggressively as her colleague. They then ignored me and my daughter to gossip nastily about the other customer. My daughter & I were very relieved when a different young man told us that we could apply online for her bank account. No way! I wouldn't want my daughter to be attended to by staff like this. Oh, the other customer was a young Muslim girl. Coincidence??
This branch has been getting worse for a long time now with zero care for there customers. Can not even begin to describe how frustrated I am with the bank and the staff especially the person has KAREN!!!!! On the badge run the other way! Rude, manipulative and zero people skills
Only 2 cashiers on at 10.15 Friday 21st May waited 15minutes in the queue 1 person had left after 8minutes but cashier never called next customer the other cashier still had the same people from when I entered. Disgusting customer service
Provided incorrect information which led me to believe that I could open up a credit card. Advisor who apparently has worked there for 25 years was rude and insincere, also did not get the branch manager when requested. Do not recommend.
Amazing service I received today from one of the advisors at this branch. She was extremely helpful, patient and went above and beyond to resolve my issue. Great customer service, much appreciated.
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