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UPS Sedgefield

  1. Stockton-on-Tees
  2. Stockton On Tees

Reviews, get directions and contact details for UPS Sedgefield

UPS Sedgefield
Address: Salters Ln, Cleveland, Sedgefield, Stockton-on-Tees TS21 3EE, UK
State: County Durham
City: Stockton-on-Tees
Zip Code: TS21 3EE

opening times

Monday: 8:00 AM – 7:00 PM
Tuesday: 8:00 AM – 7:00 PM
Wednesday: 8:00 AM – 7:00 PM
Thursday: 8:00 AM – 7:00 PM
Friday: 8:00 AM – 7:00 PM
Saturday: Closed
Sunday: Closed

Update Info
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Reviews
This is specifically the Sedgefield branch but the people on the desk are always SO helpful. You can literally just take your parcel like you would the post office try and know the weight is all and they'll help you sort your postage, I even had a delivery driver hang back once to help me with a super heavy box even though his shift had ended, Top top service from all
Shocking service. According to their web site my delivery was on route today with an expected delivery time. No parcel delivered. Delivery slot changed to end of day. Still no delivery. Rang offshore customer service who advised parcel will be delivered tomorrow as it was not received in time for today’s delivery. Whilst on phone tracking app advised attempted delivery this afternoon. How wrong that is. I was in all day and have CCTV. No delivery was attempted. Who is telling the truth here UPS customer services. I’m not holding my breath. No e mail or phone contact details for local UPS depot but I know where cit is. If I have to I will drive to the depot and pick my parcel up. UPS I award you one star only because it’s the only way to get my review on. I will never purchase anything from a business that use you as their courier service again.
Fantastic service in this office. Staff are always friendly and helpful. Special thanks for releasing a held parcel today as I had some twitchy engineers waiting for the contents!!! Very pleased to turn up this morning to find that Amanda had released our parcel in advance of my arrival, after I had called in last night to explain the problem. Thanks to all of the team. :
DO NOT USE AT ALL!!!nnTerrible service, lost a 50 kg 120 long by 100cm by 50cm item how can you lose that. Refused to collect item because he was a lazy rude driver, however after ringing up they sent a another van straight away postage for this item cost£125.00.nnPrevious time, exactly same item but to a different customer, they refused to pick the item up as it was not correctly packaged same rude lazy driver so I took it to there depot in Sedgefield and there staff looked at the package and said it was perfectly fine. DOWN TO LAZY RUDE DRIVERS. WHY BE A DELIVERY DRIVER IF YOU WINT PICK PARCELS UP.nnFirst time I used this company. With same item as above.nRefused delivery first time as the package wasn’t correctly packed then said metal was showing it’s all wood and in a large cardboard box same lazy driver as above.nSo, for 4 days they did not collect after phone call after phone call and booking slots ignored finally after 4 hours on the phone I got transferred to the Sedgefield office and they sent a van out to collect.nnI WOULD HIGHLY RECOMMEND YOU STAY AWAY FROM THIS COMPANY, VERY RUDE STAFF,COULDNT CARE LESS ABOUT YOUR ITEM OR THAT THERE STAFF AS LAZY,RUDE AND LIARS.
To be honest I’ve struggled to give two stars, my parcel has been lost. It was supposed to have gone to the local access point who say they haven’t got it the I get told it’s been taken to another address in the same town so basically no one know where it is! Total waste of time trying to speak to anyone, tracking is useless, total shambles and to make things worse is this isn’t the first time this has happened
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