TUI Holiday Store

Reviews, get directions and contact details for TUI Holiday Store

"We're part of TUI Group - one of the world's leading travel companies. And all of our holidays are designed to help you Live Happy."

Address: 35 Marischal St, Peterhead AB42 1BS, UK

Phone: 01779 479494

Website

State: Aberdeenshire

City: Peterhead

Zip Code: AB42 1BS

opening times

Monday: 9:30 AM – 5:30 PM
Tuesday: 9:30 AM – 5:30 PM
Wednesday: 9:30 AM – 5:30 PM
Thursday: 9:30 AM – 5:30 PM
Friday: 9:30 AM – 5:30 PM
Saturday: 9:30 AM – 5:30 PM
Sunday: Closed

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Reviews

Martyn at the Aberdeen store went above and beyond to find us the best deal and flight times to accommodate our family. His enthusiastic nature and passion for his job really shines through when you deal with him. Martyn's wealth of knowledge makes it an easy and enjoyable experience to book any and all holidays. I have booked multiple holidays with Martyn at TUI and I wouldn't go anywhere else to book my holidays in the future.  Martyn truly is a wonderful asset to the TUI company.

Its always great to pop into my local store to get help booking our holidays! The staff know what I like and cater my holidays to my needs and arrange everything for me. I know I am in good hands and trust them to find me something which suits me! Flying from Aberdeen Airport is always such a bonus too, they have a big selection of flights!

Wonderful store with amazing and friendly service. The advisors are all incredibly professional and took their time to understand and explore exactly what I wanted from a holiday. The store looks brand new and the wonderful service and attitude of the staff certainly shines through! Martyn was very helpful with confirming all my holiday plans, and Hazel was wonderful in the bureau and ensured I was able to get the best rate. Esther and Caroline were brilliant at answering lots of my questions as I’ve had a lot of anxiety about travelling post COVID. Chloe was also very helpful when helping me get my boarding passes and explaining through the check-in process. Kayleigh and Jen were also very helpful on my return when I wished to provide some feedback regarding my holiday and listened and took on board everything I had to say both positive and negative.  Would highly recommend visiting TUI Aberdeen if you’re looking for a holiday, nothing is too difficult or too much for the staff!

I always make sure I book with Kayleigh in TUI Aberdeen shop. She is an absolute delight to deal with. She updates me with offers that may interest me. I know that when I go in to book she will find me the best deal possible. Absolute pleasure to book my holidays with her .

Could not fault the service from Martyn at the TUI Aberdeen store. He was very knowledgeable, professional and found us everything we needed for the perfect holiday to meet our needs! Now we just have to wait a few months until our departure date!

It was maybe timing.However when we first went in and asked the person serving us to arrange special needs at the airport. We went in to check with 3 weeks before a departure date just to check on things to do at the intended recipient. Only to find NO SPECIAL ARRANGEMENTS had be set out we were miffed that this had happened. However the other agent we spoke to instead of saying sorry for the lack of progress.Said things happen like this from time to time. She was a bit of putting i feel

Can’t remember the lovely guy’s name, Nearest the window Anyway he made our booking so nice and easy Even with Wattie’s miscounting of cash  So pleasant,

An appalling episode of customer service. The circumstances are that I called personally at this office to try to obtain the help of staff to resolve what I, or anyone else for that matter, would have regarded as a serious problem. I had booked a Thomson holiday and flight package to Cyprus through another Agent and had carefully read through  the instructions presumably required by Thomson regarding the notification of API. Specifically, API requires to be entered no later than 24 hours before departure with no exceptions quoted and dire warnings about being unable to travel if the API is not given in a timely manner. I was unable to enter API because that part of the Thomson website was not 'live' and I had visions of arriving at the airport and being refused leave to board the flight. I explained all the foregoing to staff there including a Manager and the best that they could do was show me a screen message to the effect that check-in and boarding passes could be obtained at the airport desk immediately prior to departure. I had already seen this displayed on my own PC and it is not directly related to the requirements for the giving of API. The Manager refused to sign a receipt for the letter that I attempted to hand over to her despite my explanation that this was a receipt for the letter only, not its content. Later that day by way of an email enquiry to Thomson I learned that their system regarding API is that when 70% of the entries have been made the online facility closes down and the remaining 30% has to be completed just prior to departure at the airport check-in desk. Obviously staff at this office were not aware of this system otherwise they would, presumably, have explained it to me rather then simply repeating that I could give my API at the airport contradictory to the written information about API that I had been given. They also disclaimed any responsibility in the matter and referred me to my Agent despite this being a contracted Thomson holiday and flight. My Agent does not, so far as I know, own an airline. Although this considerable problem arose initially due to the manifestly inaccurate terminology that Thomson requires or condones Agents to use when contracting their holidays, and by that I mean the omission of any information regarding the 70%/30% split, the staff at St Nicholas Street should have known how the API system operated and clearly did not and therefore were completely unable to explain the 70%/30% system to me and reassure me thereby that I would not 'fall foul' of the API notification.  Ian W Baxter 27.3.2017

Not even on holiday yet cause of being delayed for over 36 hours hopefully get away later today after losing 2 days of my holiday !!!!!!!

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Reviews, get directions and contact details for TUI Holiday Store

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