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Thrifty Car and Van Rental Basildon

  1. Basildon
  2. South Woodham Ferrers Car Rental
  3. Essex Car Rental
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Reviews, get directions and contact details for Thrifty Car and Van Rental Basildon

Thrifty Car and Van Rental Basildon
Address: Bentalls Pipps Hill Industrial, Basildon SS14 3BG, UK
Phone: 0333 332 1222
State: Essex
City: Basildon
Zip Code: SS14 3BG

opening times

Monday: 8:30 AM – 5:30 PM
Tuesday: 8:30 AM – 5:30 PM
Wednesday: 8:30 AM – 5:30 PM
Thursday: 8:30 AM – 5:30 PM
Friday: 8:30 AM – 5:30 PM
Saturday: 8:30 AM – 12:30 PM
Sunday: Closed

Update Info

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Reviews
Helpful, however wasn't a fan of the staff smoking next to me.
After reading some of the other reviews I nearly did not rent from Thrifty because of the feedback. My experience with them was great and I would definitely use them again. I needed a car for 10 days. The lady at reception was very friendly and took us round the car pointing out damage. We did spot some not on their sheet so she updated it, we were not rushed in any way. When we dropped the car back it was just under full but the man serving us suggested popping to the petrol station to fill up as their rates are understandably higher. I dropped it at 5:20pm and they close at 5:30pm. I said I would not be able to do it in 10 mins and he said it was not issue and he would wait which he did. though for the £5 of fuel it needed, I should have just paid the £2 per ltr they charge. He then checked the car, no damage was noted as I'd done none and that was it. My experience, Great car at great price,, great staff, great company.
Car supplied was great but service from staff was beyond rude and uninterested. When reporting was treated with little to no interest and dismissed by the customer service lady behind desk. Would not recommend as when issue happen they do not care.
Poor service First of all staff are pretty unfriendly and don’t deliver customer service. They demanded lots of paperwork however I only have paperless bills so that first of all caused an issue and their attitude was cold and not engaging nearing on rude Took the car back and they found two tiny scratches on the wheel and charged 170 pounds Team member was rude and zero customer service skills Have rented many cars before but never experienced service like thrifty Avoid at all costs
DO NOT USE! When I went to collect my vehicle they seem to be in a hurry to get me out, however when I brought the vehicle back they had all the time in the world to check the vehicle over with a fine tooth comb. I had already pointed out some of the damage that they had missed on their paperwork, however they spotted something I had missed and am now being charged for it. If you have no choice in who you use CHECK your vehicle extremely carefully before you leave and if possible take pictures.
Awful place. Rented a car because they were cheap, and then found out why. They charged me £85+VAT for a half inch scratch on the alloy wheel that I didn't do. It was so small there was no way it would have been spotted on the initial inspection. Staff were moody and not very helpful. Go over the road to Enterprise and pay a few pounds more for a decent experience.
Awful! Rent a car that has never been provided and no relevant elements provided by the guy in reception to explain the reason why. I had to go through the customer service of the website I booked the car throught to get a refund rentalcars, very helpful. They contacted the branch that was not able to provide a reason for refusal the... To avoid by all means. Europcar, Hertz are not that far, no bad surprise and much better service!
Appalling car rental company, they sent a 4x4 for some reason then when the very rude man came to collect the car he claimed my wife had scuffed the wheels. This was not true at all. After reading very similar complaints from other customers this seems to be a common practice by Thrifty, I will never go near them again!
They pretend they charge low rental. But when you take the car back they charge you a great deal of money. Do not rent from them you lose so much.their staff are rude .
When you book with this company the price is very cheap. Don't be fooled. When you return it they charge you loads of damage charges. Their excess is very high. Use another company saves yourself money.
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