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Reviews, get directions and contact details for The Willows

Address: 1-2, The Point, Lions Way, Sleaford NG34 8GG, UK
Phone: 01529 222260
State: Lincolnshire
City: Sleaford
Zip Code: NG34 8GG

opening times

Monday: 8:30 AM – 8:00 PM
Tuesday: 8:30 AM – 5:00 PM
Wednesday: 8:30 AM – 5:00 PM
Thursday: 8:30 AM – 5:00 PM
Friday: 8:30 AM – 4:30 PM
Saturday: Closed
Sunday: Closed


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Reviews
Had to wait about half a year for a phone appointment. Finally had it, lasted about 3 minutes. The lady I spoke to was incredibly rude, wouldn't believe a word I was saying, ignored my efforts to lighten the conversation and shouted "I'm sorry!?" In a tone that was like she was insulted that I dare bring up that I didn't like the way she was talking to me. Upon ending the call I made a complaint via email, over a week later I get a phone call from an anonymous number which I missed, voice mail asked me to call them back. Now if I'm suffering from anxiety, making a phone call to speak to someone is one of the worst things for me to do. So in that regard it's nice to see that they care. What a waste of time!
Terrible support. I have had the displeasure to use this service on a number of occasions. There are so many things wrong with the provision that is provided that I don't know where to start. I'll list a few things I've experienced. Having a treatment plan agreed, then having it cancelled because they've changed their mind. Having a plan agreed with one person, only having another disagree and changing it. Being told you are not ill, despite the evidence of numerous hospital psychiatrists, crisis teams and GP's. Me cancelling appointments in time, only to have them write to my GP to say I failed to attend that's happened a few times I cannot work out if this place is so overwhelmed with work they cannot cope, or they just don't care. The last member of staff I had an appointment with was so rude that I decided to never use this service again. Take my advice and go online. Mind, Samaritans etc are better than the lottery that is the Willows.
Very helpful a credit to the nhs
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