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The Thomas Arms Hotel

  1. Llanelli
  2. Llanelli Lodging
  3. Llanelli Restaurant
  4. Llanelli Food
  5. Kidwelly Lodging

Reviews, get directions and contact details for The Thomas Arms Hotel

The Thomas Arms Hotel
Address: Thomas St, Llanelli SA15 3JF, UK
Phone: 01554 772043
State: Carmarthenshire
City: Llanelli
Zip Code: SA15 3JF

opening times

Monday: 12:00 – 11:30 PM
Tuesday: 12:00 – 11:30 PM
Wednesday: 12:00 – 11:30 PM
Thursday: 12:00 – 11:30 PM
Friday: 12:00 PM – 12:30 AM
Saturday: 12:00 PM – 12:30 AM
Sunday: 12:00 – 10:30 PM

Update Info

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Reviews
I recently stayed at this hotel and was extremely disappointed with the service and accommodations. From the moment we checked in, the problems started. Our bathroom had used towels hanging on the rack, the dustbin hadn’t been cleared, and the toilet was dirty and clearly not cleaned. This made us seriously question the overall cleanliness and hygiene of the entire room.nnWe had booked two double-bed rooms, but upon arrival, we were given one double-bed room and one twin-bed room. The receptionist informed us that there were no other rooms available, which was incredibly frustrating since we had specifically booked and paid for two double beds.nnThe room itself lacked even basic amenities. There wasn’t a single bottle of water provided, and during the night, there were no staff members available to assist us with getting any. To make matters worse, there was no phone in the room to contact hotel staff, leaving us completely stranded. The TV in the room also didn’t work as it had no connection, adding to the long list of issues.nnSecurity was another major concern. The door lock from the inside was broken, and in one room, we couldn’t lock the window because it was also broken. This left us feeling very unsafe throughout our stay.nnTo top it all off, we paid £180 in advance for two rooms for just one night, and the payment was non-refundable. For this price, and with no food included, the experience was completely unacceptable. I expected much better for the amount we paid. I would not recommend this hotel to anyone and will definitely not be returning.
Stayed in the hotel for a week. The room was spacious and pretty clean. Bed was very comfortable. The staff were very friendly especially Elliot who was absolutely amazing nothing was too much bother and was excellent with my little 2 year old son. The hotel is very reasonably priced though be aware there is a reason you’re paying less than other hotels so adjust your expectations accordingly. We will definitely be staying here again when we visit the area.nnThe only reason I have not given 5 stars is the lack of food, there was no chef soon lunch or evening meals available. Breakfast was offered but we decided to go elsewhere. Apparently due to ownership change there is currently no chef. However this aside it is a wonderful place to stay. Thank you very much .
We were quite disappointed with the Thomas Arms for our trip.nWe ate there once the food was ok, however there was no service to our room during our stay, we had to go and ask for milk and sugar no hardship there, had to ask for fresh towels after reusing them for a few days they start to get a bit unpleasant.nThe soap supplied was just about empty. Bins in our room weren’t emptied during our stay can empty ourselves but it’s all these little attention to details that make you decide if you want to come back or not.nThere’s was cobwebs and the skirtings were somewhat dusty. The curtains were also a bit tired.nnThe staff we did meet were pleasant and helpful.nnUnfortunately we will not come back to the Thomas Arms.
Unfortunately the owners have not invested in this hotel and it’s tired and run down, however the reception we got from John was first class, he did everything possible to make our stay as comfortable and safe as possible. My wife uses a wheelchair and it’s the only time we have been asked how we would evaluate in the event of an emergency, something that other hotels we have stayed at have never asked. We see that as real attention and care.nHope to see you again soon.
I had the pleasure of having my wedding reception at the Thomas Arms this weekend. Jon and Jamie went above and beyond to make the day incredible, from calming me down on the morning, to planning out part by part the way the afternoon would play and then keeping me and my husband stress free. There was nothing too much trouble and they kept our guests happy and entertained. There'll never be enough good words to thank them alone, and all of guests have commented on what a wonderful atmosphere it was and how the food was outstanding! Thank you once again for making the day perfect!
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