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The Glen Medical Group

  1. Hebburn
  2. Darsley Park Doctor

Reviews, get directions and contact details for The Glen Medical Group

Address: 12-28 Glen St, Hebburn NE31 1NU, UK
Phone: 0191 496 3770
State: Tyne and Wear
City: Hebburn
Zip Code: NE31 1NU

opening times

Monday: 8:30 AM – 6:00 PM
Tuesday: 8:30 AM – 6:00 PM
Wednesday: 8:30 AM – 6:00 PM
Thursday: 8:30 AM – 8:00 PM
Friday: 8:30 AM – 6:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
less than 48 hours from initial phone call to Doc's Surgery. All staff helpful, professional, and very patient. As always a 5 star service from the whole team
Have been attempting to get an appointment via telephone not answering!! Went to surgery no face to face appointments, don’t know how long days, weeks years who knows. I had an MRI which now needs intervention from my GP who I can’t see the system is totally broken, went on the NHS login attempted to get an appointment listed my symptoms and surprise couldn’t deal with me as I Need to SEE a doctor, and repeat !!
Had app with Specialist about my shoulder..Waited ages. Then was informed should have been upstairs.He nearly took my head off, because I was 10 minutes late. No one told me I had to go upstairs. Automaticly waited in waiting area.Horrible nasty man. Made me feel like a school kid. Saying I made next patient be 10 mins late.. I Was crying at 1 point.. I will not see him again.. I would rather suffer the bad shoulder.."we don't give injections just willy nilly" he told me again. Still waiting for X Ray results????
Cannot fault the doctors or the reception staff. My only gripe is how long it takes to get an appointment and the fact they seem to be still using Covid as an excuse not to see patients face to face. It's crazy when you cannot get an appointment for 3 weeks or more. OK they will phone you if you say it's an emergency and call you in if necessary, but 3 weeks is a ridiculous time to have to wait. Oh and if you phone there flipping voice message kicks in and you are paying to be holding on to speak to someone. I have completely used ALL my my months call allowance just holding on 5 times to get through to them. If no one can take your call then the phone should just be engaged, not cost us a fortune.
Although the doctors are nice and good at their jobs, getting to that point of being seen to is a nightmare... The receptionists are useless and never work hard. If you go into the building you can see them always chatting away and laughing in the back room even when there are people waiting to be seen. Calling on the phone is a nightmare, and booking online is nigh on impossible, as the page never fully works and sometimes refreshes randomly. Just today I had missed an appointment for a COVID vaccine and the website wasn't letting me book a new one, as it had said I already booked. When I called I spent over half and hour on the phone which is actually quick compared to how long it usually takes due to them only having one receptionist on the phones at a time, only for them to tell me that I would need to call another number to book a vaccination even though on my email it told me to reschedule by calling Glenn if I needed to. Then the receptionist, with a bored and unprofessional tone of voice told me I didn't need to even book and could just walk in despite the email telling me to book. Once I arrived I was seen to be a third party vaccine centre and they were lovely and efficient, got done in five minutes. Unlike Glenn who are unprofessional and terrible.
I have to write this review which is filled with a lot of disappointment. This is one of the worst Medical Centre I have come across. It is clear they do not care about health or customers. Their system is very poor, where you can only fill a form out once a week on a Tuesday. It is very hard to call the Doctor when you need them, instead you have to wait for their call, which sometimes is very sporadic, rather than saying a specific time they'd call. It is very unprofessional and I am seeking for a better health service provider.
Absolutely amazing practise. Dr Ellenger went out of his way to help. I just can't praise him or this service enough. I was in horrific pain and he ensured I was sent back to see surgeon despite the hospital saying they would see me 3 months down the line. Total hero
I dunno what's up with all the 1 stars, I had a great experience. A receptionist Jane signed me in and was really nice. Then I got physio from Ash who was super helpful and lovely. Thanks again :
Brilliant service. Every doctor I've seen has treated me professionally with respect and have been medically thorough. Telephone line often has a queue but I can't fault any of them especially considering the ever increasing pressures they are under.
Same voicemail message for last 6 month due to unforeseen circumstances expect high volumes of calls 6 months ago it’s not unforeseen now. Employ someone who can take a call. Let’s face it you can get a gp appointment online, you can order your script automated but you can speak to a human without waiting over 30 mins plus. That’s when you actually don’t get cut off.
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