The Car Spa

Reviews, get directions and contact details for The Car Spa

Address: London Rd E, Batheaston, Bath BA1 7PJ, UK

Phone: 01225 571910

Website

State: Bath and North East Somerset

City: Bath

Zip Code: BA1 7PJ

opening times

Monday: 8:30 AM – 5:30 PM
Tuesday: 8:30 AM – 5:30 PM
Wednesday: 8:30 AM – 5:30 PM
Thursday: 8:30 AM – 5:30 PM
Friday: 8:30 AM – 5:30 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 4:00 PM

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Reviews

CAR DAMAGED ON TWO OCCASIONS!!

Firstly, I really don’t like leaving negative reviews, however my latest experience here was not good!

I have previously had my car scratched at The Car Spa by an employee with the jet wash, when I pointed it out the staff were great and used T-Cut to polish it out.  I was told that I didn’t need to pay for the wash but still did as I felt they resolved the situation really well and I have continued to use them around once a week since.

Today I took my car in and had it cleaned inside and out.  The outside looked great, but just as I was about to leave I noticed a small patch of leather missing from the passenger seat.  The car is relatively new and I know that the damage wasn’t there prior to the wash.......I’m almost certain that it’s from the vacuum being used too aggressively.

I asked one of the two employees who cleaned the inside to take a look, both immediately said that it wasn’t them.  Then the owner/manager came along and aggressively denied that it was anything to do with them.  He made excuse after excuse that got more and more ridiculous and then then called me a liar.

Ultimately you don’t stand over the person cleaning your car and so I can’t prove that it was them and vice versa, but I absolutely know that it happened at The Car Spa.  I wouldn’t have asked them to repair the seat which I know would be far more costly than polishing scratched paintwork, but some kind of positive customer service would have been appreciated, instead the owner/manager was insulting and rude.

I started using The Car Spa having moved across Bath from the Bear Flat area......from now on I’ll make the effort to go back to The Hand Car Wash People on Rush Hill who are better value for money, take less time due to more staff and have never damaged my car!!

I’m expecting the same type of articulate reply that others who complain have received on here.........it’s a shame that this was not how I was spoken to in person!!

 7 years ago (03-04-2018)

Really disappointed, a really horrible experience, after they had finished the job I realised that they had damaged the car, I can understand if my car has a bit damage of the paint it can get a bit worse, but they removed a hand size layer of paint on the rear part wich was in good condition before I arrived, however instead try to keep calm and find a solution, the owner of the company was so rude with me, I felt fear when I realised he and 8 workers more were around trying to intimidate me, he stole my car keys for nearly an hour cause I decided not to pay him, I even have a video of he taking my car and driving it away of the car wash, then he came inside his office again with my keys, after a while one employee gave me the keys and when I was leaving the site one of his workers followed me with a car, totally scared, I recommend to never use this car wash, even the service was so poor.

 7 years ago (05-12-2017)

Hard working car wash team worth every penny

 7 years ago (22-02-2018)

Great place just bought a car on finance from so impressed they moved mountains to help me would happily recommend to anyone

 7 years ago (27-09-2017)

Very professional job made my car look amazing have been using this place for a couple of years now and would recommend to anyone also their prices are very reasonable

 7 years ago (15-07-2017)

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The Car Spa

Reviews, get directions and contact details for The Car Spa

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