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tennyson house surgery

  1. Chelmsford
  2. Essex Hospital

Reviews, get directions and contact details for tennyson house surgery

Address: Mid Essex Hospital Services NHS Trust, Court Road, Broomfield, Chelmsford, Essex CM1 7ET, Broomfield, Chelmsford CM1 7WS, UK
State: Essex
City: Chelmsford
Zip Code: CM1 7WS

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Reviews
Today and in recent weeks have had a number of appointments with the newer and younger Doctors at Tennyson House. Just what the doctor ordered! The newer doctors at Tennyson House have been like a breath of fresh air to the Surgery. They have shown much empathy and patience, and have been very helpful to me and as such I would like to thank them. Even the appointments system seems to be starting to improve although I can only speak from my own perspective.
Sorry to see all the negative reviews so thought I would share our experience this week. My 92yr old mother in law was referred here from our doctors as we have no nurses at all! Appointment was on time and the nurse working that had already covered to other surgeries that day was a pleasure. For 6.30 in the evening she was caring and friendly, such a positive visit for my elderly mum in law as it has been very stressful at any visit to our doctors.
The doctors reception and phone lines are simply a nightmare. You either have to listen to the computer generated message and get told the line is full and they cut you off or they are closed for lunch. The receptionist are rude and uncaring and need more training when it comes to public communication and understanding individual needs. Also when someone is suicidal or depressed it takes alot for them to call in the first place, to then be computer told that lines are full call back later and the phone gets put down can be the last straw and the cause for families to loose loved ones. Even if they were number 100 in the que at least they know they are going to get to speak to someone. On a good note Dr Armed is amazing and Dr Roberts was also xx
A disaster of a Surgery - I called in to see a doctor about my knees as I can occasionally feel my bones rubbing and it could be an early sign of Arthritis. Had to call in 7:30AM so that your first in the phone que in the morning when the surgery opens at 8:00AM to book a doctor. Got told I will get a phone call from the doctor for diagnosis. HOW DOES A DOCTOR DIAGNOSIS if I am ARTHRITIS OVER THE PHONE ?!?!, when I asked them this question the receptionist got really shytty over the phone and Hung up. Anyways It’s been few weeks still waiting for a phone call from the doctor! Absolute joke. No clear management, no training. Funny part is Dr Ahmed one of the doctors at this facility visits my off licence shop every other day.
** STAY AWAY ** Awful Surgery in whole of Chelmsford, maybe even the whole of UK. My dad was suffering from really bad chest infections and was unable to move from his bed. I called the surgery to arrange a doctor to attend a home visit. Got told by the rude receptionist that as my dad is not on their home visit register they cannot send a doctor out to my dads house. I asked them how would I register my dad on the home visit register as he is unable to get up from the bed to drink water. Got simply told to bring him in to the surgery. At this point I lost my calm and asked if they could provide me with a crane, so I can’t lift his whole bed and bring him to the surgery. At this point the receptionist passed my call over the supervisor, who was even more rude, kept insisting that I bring my dad into the surgery as he visit the surgery before. Clown of a Surgery!! I didn’t wanted to call the AandE as this is not life threatening, but left with no option I called AandE, two young ladies turned up and, they diagnosed him and found my dad not only had a bad lung infection, he has hernia due to the stressful coughs. They have now taken him away and I am now sitting in AandE. Like I said, STAY AWAY FROM THIS AWFUL PLACE, your life could be in danger and they wouldn’t batter a eyelid. Don’t know how these people sleep at night!!! Doesn’t even deserve one star!
Absolutely awful service. They make everything complicated and impossible. Refused to provide the copy of prescription for the drug. My mother flies abroad and now she is stressed at her 72 years if she won’t have problems on the border to another country with the drug which was prescribed by the doctor earlier. They don’t look after people properly, you have to ring there 1 hour until you get to talk to someone who will explain to you that there is nothing they can do and you have to come to their reception, fill up the form and then they dont know how long is gonna take to get the copy of prescription. This called a standard route by the surgery. They should be dissolved as the organisation. There is no way in any other place in the world that you cannot obtain a copy of the record that they hold on you. It would take them 1 minute to print the copy of the old prescription, however, they choose to explain that this is a very complicated process and we should of started it one month ago. I wasted my time ringing there on Friday and on Monday and nothing is sorted. My mother now has to take a risk and fly abroad with no record of the meds being prescribed to her.
You can't get through on the phone, their mistakes are your fault. The diabetic nurse is rude and unprofessional. I have been trying to get my prescribed medication correctly dosed for 3 months without success. Yet somehow this is my fault?
Impossible to book an appointment. Be prepared to wait at least 30 minutes to speak to someone - if you can get into the online queueing system at all.
tried N number of times to get an appointment, min queue no is 15 and you need to be on call for at least 1 hour. Worst part is after one hour on call there is no appointment available for coming 2 weeks. Seriously? I have been trying to get my daughters test result for last 3-4 days, called many time, press option3 and all lines are busy and line get disconnected. what a awful service this surgery has. Worst ever surgery and its services i come across. Got a call from practice manager sometime back and confirmed that this is telephone line problem and she was very helpful to sort out my query. Unfortunately today 22-Nov-021 @14:57 - tried many times by pressing option1 to get an appointment and usual message "all lines are busy, please call later" and call gets disconnected. No more queueing option. Managed to speak to someone at surgery and they said its because all lines are full, seriously 6 lines running with full capacity at 3-4 different occasions. Must have been very busy surgery then.
Have been a patient there for many years. The doctors and nurses are excellent. However it is a shame that they have abolished the online booking system which has increased the waiting time to speak to a receptionist when phoning. It's not so bad for me and my wife who are retired, but I tremble to think what we would do if we were working.
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