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Stevenage Borough Council

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Reviews, get directions and contact details for Stevenage Borough Council

Stevenage Borough Council

About

Working for Stevenage people
http://www.stevenage.gov.uk/news-and-events/news/154076/

http://twitter.com/stevenagebc
http://stevenage.gov.uk/

Address: daneshill house, Danestrete, Stevenage SG1 1HN, UK
Phone: 01438 242242
State: Hertfordshire
City: Stevenage
Zip Code: SG1 1HN

opening times

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
Two days in a row I have been on the phone waiting to get through for over and hour. Is there another number for customer service?
This council never answer the phone, you get cut off when you choose your options and their replies to emails looks like they’ve been done by a junior school pupil. I’m surprised they even get two stars on their reviews. The lack of urgency to do jobs around the town is among the worst I’ve ever encountered.
It’s a fantastic place to work, everyone here is friendly and helpful. However, I do understand that clients get frustrated using the website negative posts, but hey, that’s progress which requires change and clearly not everyone embraces change lol. The SBC website is a fantastic portal providing clients full access to services, information and down-loadable documents, it is very comprehensive, so worth putting in a little time to learn how to navigate it and more efficient than using the phone. Finally and not forgetting, for those who have the time, or prefere a face-to-face, SBC also provide a no-appointment walk-in customer service centre, a rare thing these days, well done Stevenage Borough Council!
I have been chasing my recycling waste collection for the last 8 months and every time they missed it. I have raised the formal complaint as well. I don't understand the barriers to fix this simple issue. However, whenever I have spoken to someone they are friendly.
I have a lot to say about this place, from a lack of compassion for individualised cases, and not taking abuse of men more seriously. To not knowing anything about mental health and the effects it has on the person with the diagnosis to the people living and affected by that person mental health. Amazing at passing you pillar to post. Lack of training in equality and diversity evidence by comparing a man with mental health and physical health condition to someone who's pregnant and also to someone who lives in a 1 bed bungalow needing an amputated leg, forgetting the person their replying to does not have their own place to even act their own personal centred care let alone advance care needs if necessary
Can't get through on the phone. When you do the person doesn't know what your talking about. Have water coming through kitchen light and the earliest they can come out is the 20th July. Not good enough Stevenage borough council, more staff needed and better training.
the worst council in hertfordshire dont give a monkeys about other people aprt from there selfs total uselss altogether
Thanks to Lukas in the Repairs CSC for resolving my issue promptly. He was very helpful and assisting.
Just been on the phone 3 times totalling over 1 1/2 hours to get a leak fixed its really unacceptable when it states report it online ,and low and behold its down for maintenance and has been like that for 3 days, what a joke .you need more people answering the phone also its still got the message on their about the Queen passing away I think it needs updating .what are you lot doing as you still want me to pay rent for a service that your not supplying!!!
Impossible to get through to now a days, once it took me an hour and half before I got through. Worst possible customer service ever experienced
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